Quality & Training Specialist (m/f/d)

You support our quality management from collection to analysis and control of data You develop, plan and conduct coaching and training for our agents: You work with the administration and further development of our ticket creation systems You are contact:in for our agents:inside with particularly challenging concerns of our customers:inside You actively participate in the development of our customer care

You have several years of professional experience in customer service Ideally, you could gain first experiences in coaching, help desk or quality management You are safe in dealing with numbers and MS Office, especially Excel You have a high understanding and can quickly and independently integrate yourself into the administration of new systems You enjoy working in a motivated team as well as an independent, conscientious way of working and great commitment

Work-Life Balance – Make your working day flexible according to your ideas and enjoy the freedom of mobile work Job-Ticket & Business-Bike – This not only makes working time flexible Start-Up features – Enjoy free drinks and the one or other game kicker or table tennis as compensation for work flaschenpost Learning – Create your personal learning journey and expand your know-how through diverse and innovative trainings Buddy Program – Your Flaschenpost-Buddy will help you during the introduction with advice and action Modern technology – We place great emphasis on progress and innovation Team and networking events – Keep fit and get to know your colleagues better at the company sports, games evening and regular table Corporate Benefits – Whether shopping or sports – profit from discounts and offers in online shops, fitness studios and exclusive conditions at Hansefit and Urban Sports Club Social Responsiveness – blood donations during working hours and thus save lives We convinced you and you want to actively shape our success? Then we look forward to your application via our online form. .