Senior HelpDesk Professional (m/f/d)

As Senior HelpDesk Professional (m/w/d), you are responsible for ensuring a stable and efficient IT operation. You act as a central point of contact for users and process complex support cases in the international environment.

ExpertiseVery good knowledge in Windows (Client & Server), Linux and macOS/iOS Experience gained in IT support (1st and 2nd levels) Practical experience with Microsoft 365 (Exchange, Teams, SharePoint) Identity & Access Management (Active Directory, Entra ID) Experience in terminal management (clients and mobile devices) Methodological skillsGood knowledge of ITIL processes (Incident, Request, Problem Management) Structured and Analytical Approach in Troubleshooting Experience in the creation and maintenance of documentation Know-how in IT rollouts and migrations Personal StrengthsHigh service and customer orientation Embossed communication skills – also in the international environment Independent, structured and solution-oriented mode of operation Teamability, own initiative and resilience Language knowledgeGerman: fluent / mother tongue English: fluent in word and writing This also brings you with several years of experience in IT-Helpdesk or IT support Experience in handling complex IT images Joy in sharing knowledge and supporting colleagues Interest in the continuous improvement of IT service processes

Design space in IT transformation Unlimited employment contract with long-term prospects and planning security 30 days off Modern technologies, platforms and exciting projects in the automotive industry Cooperation with global teams and international customers professional and personal development through individual promotion of your professional and personal skills (trainings, certifications & workshops)