Commercial Employee Customer Service (m/f/d)

Ready to shape the future with us? At Hellmann, our employees are at the centre of all our actions – because relationships count for us. Being part of Hellmann means more than just getting into a global company. It is an invitation to shape the future of the logistics industry together with us.

Our Hellmann culture is based on four values: responsibility, entrepreneurship, vision and reliability. You find yourself in these values? Then become part of our FAMILY – with around 10,000 employees at more than 200 locations worldwide.

For the better. Together.

As an employee in our customer service, you are the interface between our customers, sales and operational management in land transport. You promote customer loyalty by receiving transport orders, you are available for questions, and you are offering customized solutions. About the job You will independently process incoming customer and partner requests as well as complaints, including customer support

You enter service requests in direct contact with our national and international partner companies

You are planning a close exchange with other internal departments (storage/disposition/acquisition/advertising/sales)

You perform proactive runtime checks and status messages

You process differences, overcounts and damage reports

You take care of the organization of cross-travels, transfers and special trips

About You You have completed training as a merchant for forwarding and logistics services (m/w/d) or a comparable qualification

You have professional experience in logistics, at best in the field of roadfreight, and in customer support

In addition to this, you are ideally bringing previous knowledge from the area of damage management and/or sea freight with

You show a pronounced service orientation and communication strength

You like working in the team and are reliable and conscientious

You have an independent and structured way of working

Good knowledge of English and good knowledge of MS Office complete your profile

About our advantages Hellmann Spirit: Du-Kultur throughout the company, regular team and company events, birthdayless of the German TV lottery

Work-life integration: 39 hours-week and mobile work

Additional financial benefits: Christmas and holiday allowance according to the applicable periods, occupational pensions and benefits, up to €1,600 net premium for the recommendation of new colleagues, benefits and offers for travel, leisure and culture

Health & well-being: Corporate fitness via Hansefit

Family: Holiday days for care of relatives and special events

Specialist & personal development: Newcomer Days, training and further education through our Academy, Digital Learning Platform (LearningHub)

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, disability, religion, ethnic origin or sexual identity: We look forward to getting to know you!

If this great opportunity enthuses you and brings you the right conditions, click on BEWERBEN!

Do you have any questions? Then please contact our responsible Recruiter*in.

Luisa Czerner +49 (160) 95120885