At IONOS you work with different teams in partnership with the leading European provider of cloud infrastructure, cloud services and hosting services. We offer you a perspective in one of the most future-proof industries. Open work structures, duz culture and flat hierarchies with incomparable team spirit characterize us. We are firmly convinced that job and fun are compatible and offer you the appropriate environment. With constant growth, we are always looking for new colleagues. Be part of IONOS and let us grow together. We are committed to the success of our customers. We have a long tradition in supporting entrepreneurs who take their first steps on the Internet, as well as large companies to be even more successful. One of our main tasks is to offer our customers a first-class service 24/7. We attach great importance to our customers and work hard to gain and maintain their trust. This creates an added value for our customers, which is excellent. We are proud of our first-class customer service team, which has been awarded awards several times for the outstanding achievements. Tasks Main task: maintaining existing customer relationships. Objective: Renew existing contracts by convincing personal contact. The value and added value of the offers and products illustrate. Communication with customers via inbound, outbound, email, chat, letter. Customer expectations meet and address customer concerns. Qualifications Excellent language knowledge of the German language in word and writing. Good knowledge of English is also advantageous. Strong interpersonal and communicative skills to build a stable trust relationship with our customers. Safe handling of common IT tools to navigate our internal systems, analyze customer data and quickly identify potentials for customer retention. You bring a great affinity to sales, and have a strong negotiation skills to offer attractive offers. Team spirit and an eloquent appearance are standard for you. To work closely and successfully with your colleagues to achieve the company goals together as a team. Benefits Hybrid working model with home office possibility. At some locations a licensed canteen and various free drinks. Modern office space with very good transport connection. Various employee discounts for activities and products. Employee events such as summer and winter parties, as well as workshops. Numerous training and development opportunities. Various health services, such as sports and health courses. About IONOS IONOS is the leading European digitalisation partner for small and medium-sized enterprises (SMEs). IONOS has more than six million customers and is active with a globally available platform in 18 markets in Europe and North America. With its Web Presence & Productivity offerings, the company acts as a “one-stop shop” for all digitization needs - from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, IONOS offers cloud solutions for companies that want to switch to the cloud during the further development of their business. We value diversity and welcome all applications - regardless of gender, nationality, ethnic and social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or another non-respected criterion according to applicable law.

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