Head of Department Insights & Analytics (m/w/d)

Tradition with vision: The WERTGARANTIE Group Founded in 1963, WERTGARANTIE Group has become a leading provider of insurance and services for everyday products. With our product brands, we are broadly positioned: from smartphones to refrigerators, gardens and hearing aids to everything around the bike there is hardly anything we don't care about. The continued success is due to our more than 1,200 dedicated employees. That's why we create an environment where they like to work. Despite the size of the company, we cultivate a family corporate culture in the WERTGARANTIE Group, characterized by appreciation and respect - and we are proud of it! In addition, there is an attractive performance package and a variety of career opportunities in over 30 areas at the headquarters in Hannover. Sustainability is more than a trend in the WERTGARANTIE Group - it is an integral part of our corporate philosophy and part of our mission. We are not just talking about reduced paper or energy consumption: The holistic approach is our guide to a future in which we continue to offer our employees a secure, long-term job.

VERTGARANTE In 1963 WERTGARANTIE was a pioneer. Company founder Kurt Jodexnis came up with the idea of securing expensive household appliances against damage, even in improper use and for many years. We rely on the best partner, which is even conceivable for this - the specialist trade. Finally, it is the one that provides on site for repair or replacement. The concept is still successful. Today WERTGARANTIE is the expert among the special insurers and works with over 7,200 partners. About 7.5 million customers trust our Group in Consumer Electronics.

Your chance to raise customer experiences to the next level! We are looking for a department manager Insights & Analytics (m/w/d) at the next time for Customer Experience Management.

Design the future of the customer experience with us! You don't just want to understand what our clientele is moving, but to actively help make their experiences unforgettable? You're burning for data-driven insights that cause real changes? Then become part of our team and take over the leadership of our department Insights & Analytics - here you can really move something! Your design field - Your stage! Our Insights & Analytics department is the heart of our data-based customer centering. We immerse ourselves in the customer journey, meet potentials and create sustainable customer relationships with valuable insights. Whether innovative market research, deep data analysis or strategic recommendations for action - your use makes the difference!

Your mission - This is what awaits you: Inspired & lead your team with passion and vision - according to our WERTweiser principles. Impete a groundbreaking insights & analytics strategy that allows data-driven decisions for proactive, cross-channel customer communication. Give our customers a voice - translate data into convincing stories, convey valuable insights to internal stakeholders and strengthen our customer-centric corporate culture. Use the power of data - link internal information with market research results to continuously optimize our customer experience. Set new standards in performance measurement: You are responsible for KPI tracking, reporting and targeted presentation of Insights.

Passion for leadership & team development - you are a real motivation that convinces with clear communication and coaching expertise. Data is your superpower - you can make complex facts understandable and translate them into clear recommendations for action. Strategic vision & analytical thinking - you understand economic relationships and can transform trends into marketable measures. Enthusiasm for new technologies & methods - you stay curious and feel like driving innovations in the CX sector. Sovereignty in dealing with data analysis tools & modern IT solutions - you feel at home in the digital world.

Value Annual closing ceremony, Business celebration, Jubilee celebrations, Birthdays: We take every opportunity to celebrate our small and great success together. One of the biggest differences between us and other companies is personal interaction.

Total We reward your commitment with an annual holiday and Christmas money.

Work-life balance We live flexibility and therefore make flexible working time models possible in many areas. In addition, you can enjoy 30 + 1 day holiday per year.

Sustainability We mean it seriously and constantly develop our sustainable products and procedures. You benefit from your contribution to climate protection and business success in the form of a sustainable and success-based bonus system. We also support sustainable mobility with the German ticket and bicycle leasing.

Health Hansefit, massages or influenza vaccinations - We strengthen you and your health.

Development We learn and grow together: we are open to you the needs-oriented, individual development and further training opportunities.

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