Head of International Service & Technical Support (m/f/d)

Development and implementation of the global service and after-sales strategy to support sustainable business growth Professional and disciplinary responsibility for international technical service, support, field service and escalation management Ensuring excellent customer experience through continuous optimization of service processes, KPIs and best practice Control of complaint, warranty and RMA processes and analysis and sustainable solution of technical problems Responsibility for service budgets, resource planning and operational performance of the worldwide service organisation Support for sales, partners and customers in technical issues, customer projects and the development of customer-specific solutions Development and implementation of international training and qualification programs for employees, customers and sales partners Takeover of the highest escalation level in complex technical issues, customer projects and the development of customer-specific solutions Close cooperation with sales, product management, research & development, quality management and international partners for the continuous development of products and processes Ensuring serviceability of new products through close support of the product development process

Successfully completed studies in the field of electronics, mechanical engineering, mechatronics, industrial engineering or a comparable technical field Additional technical qualifications or certifications in the fields of automation technology, electronics or industrial systems are advantageous Multiannual professional experience in a leading position in the technical service, customer support or in the industrial environment, ideally with international responsibility Evidence of experience in leading international and cross-site service organisations Funded knowledge in the management of customer-oriented service and support teams as well as in the control of service processes Experience in the support of sales and business development activities and in the development of sustainable customer relationships Knowledge of international markets and cooperation with distributors and distributors Safe handling of digital technologies; Experience in using AI-based tools is desirable English knowledge in word and writing

An exciting task – design space in an innovative environment with quality products A family business – Flat hierarchies, international growth and strong roots in Germany Security and team spirit – the basis of a financially independent company and collaborative cooperation with top-class team Short decision-making – Your commitment allows you to move a lot and develop yourself personally Interesting performance package – Performance-friendly remuneration, attractive social benefits, occupational retirement and much more