FSJ in the customer service center, focus on technical administration, home emergency call (m/f/d)

You like to let your words follow deeds? In the Volunteer Service, you bring your ideas into practice. With us you count as a human being – and what you want to do.

Place of use: Linden Salary information: up to 627,20€ monthly, including pocket money, catering package and fare Date of occupation: at the next possible time Type of employment: Full-time Hours: 39 Duration: fixed Application deadline: 07.08.2026 Job ID: J000033636 We are a major aid organisation with headquarters in Berlin. Our tasks include rescue and medical services, nursing services, disaster protection, social services and work with children and adolescents. Further information on entry options, perspectives and how we work: johanniter.de/karriere

In your everyday life: Technical administration of our home emergency equipment: In the field of technical administration, you can support our emergency call services/technique in the installation, administration and care of emergency call devices. This includes, among other things, the technical detection, assignment and the preparation of new devices for use with our customers.

Maintenance and management of household emergency equipment: In addition, you take over the new installation and care of the home emergency call devices in the system and ensure that technical and organizational information is documented reliably and carefully.

Support in the customer service centre's day-to-day business: Even in the daily run of the customer service center, you are actively involved by supporting administrative processes in the background and thus contributing to a smooth run in the home emergency call.

Cooperation with various departments: In close cooperation with various departments, you will be voting on technical and organizational issues concerning the care of our customers.

Insights and co-design: At the same time, you will get exciting insights into the connection of social engagement, customer service and technical administration and have the opportunity to bring your own ideas and impulses into the processes.

At the Johannites: Fair framework conditions with added value: you receive a monthly pocket money of 627,20€ as well as a comprehensive social security within your FSJ.

Learning, growing, gaining experience: During your Volunteer Social Year you will gain valuable practical experience and expand your personal and professional skills. In addition, take part in exciting educational days and acquire important qualifications such as the first aid course.

Arriving in a strong team: You will be part of a value-assuring team that welcomes you, individually accompanied and structured in your tasks at the customer service center.

Your ideas are in demand: our own ideas and impulses are explicitly welcome. You will have the opportunity to co-develop processes and to actively engage in everyday work.

No day like the other: Enjoy a wide range of activities around customer service, technical administration and organizational processes and gain a comprehensive insight into the work of the home emergency call.

Well-prepared for entry: With a middle school degree or the Abitur, you want to gain practical experience in the social and technical environment.

Mobile and flexible on the move: In addition, you are full-year and have a class B licence.

Technology meets organization: technical processes are of interest to you as well as structured and organizational activities.

Safe in digital handling: The use of PC, digital applications and technical systems is easy for you or you bring the motivation to work quickly.

Reliable and careful in everyday work: A conscientious way of working as well as a high degree of sense of responsibility – you can also keep an overview of administrative tasks.

To achieve more together: the joy of teamwork and an open exchange with colleagues complete your cooperation in everyday work.

25 seminar days 30 days for a 5-day week attractive remuneration operational health management Continuing and continuing training Coffee, tea & water Working parties Working advantage programme positive working atmosphere structured incorporation