Welcome to Team Korian - We look forward to your application! To strengthen our team, we are now looking for a:n Senior IT support to support our IT Service Desk department. Together with the team, we work with Korian every day to provide good care. The values “confidence – initiative – responsibility” lead our work and are lived noticeably. Your employment is unlimited, full-time and in Munich with Home Office share. “Everyone in times of vulnerability respect in its uniqueness.” This is the central task of the approximately 22,000 employees: within Korian Deutschland GmbH daily. Joined by shared values – trust, initiative and responsibility – we are firmly at the side of our need for care and respond to their individual needs. We promote innovations to provide people with preventive solutions and continuous support. Korian Deutschland GmbH operates around 220 facilities as well as 23 outpatient services throughout Germany and is part of the European Clariane family, the leading European provider in the areas of care, medical care and care at home, for people who need help. For our commitment, we were awarded the renowned TOP EMPLOYER seal for the 6th time in a row in 2026 – the first company in the care industry in Germany. Learn what professional opportunities are waiting for you and become part of our great community.

Tasks Your new tasks Ensuring service-oriented communication between IT, specialist departments and end users through prioritization, classification and escalation of incoming service requests via the central ticket system ServiceNow Processing of Incidents and Service Requests in 1stund2ndLevel (by Ticket, Telephone or Remote) including monitoring of open tickets, compliance with SLAs and tracking of open processes Establishment, maintenance and use of the knowledge database to improve the possibilities of self-help and service quality and cooperation on IT projects, in particular on rollouts and standardization and automation measures Technical guidance and coordination of the support team, including task control, deployment planning and quality control Promoting team performance through regular feedback, coaching and knowledge transfer as well as support in onboarding new team members and further development of employees Creation, analysis and communication of ITSM key figures and performance reports Continuous process improvement in the IT service environment and cooperation on internal improvement initiatives

Requirements That's what you bring Complete vocational training or studies in IT, ideally complemented by ITILFoundation or comparable qualification Multiannual professional experience in IT support (1st/2ndlevel) and proven experience in team management or professional management Funded knowledge in Microsoft365, Windows client systems, CITRIX environment, network technology and ITSM tools (e.g.ServiceNow) Embossed customer and service orientation, coupled with a high degree of self-initiative and sense of responsibility leadership and communication strength, empathy, conflictability and structured, solution-oriented thinking Very good knowledge of German and English in word and writing

Benefits We offer you Varied career opportunities in a future-oriented and meaningful company A separate responsibility area with free space for shaping Professional onboarding including own mentor:in A well-balanced work-life balance with home office regulations, flexible working hours and versatile offerings within the framework of health promotion Attractive employee benefits such as, for example, a grant to occupational retirement, employee benefits as part of corporate benefits and much more Individual training at Corporate Clariane University Germany and personal development opportunities Disabled applicants are particularly taken into account with the same suitability. Convinced? Then apply now and become part of the team Korian! !