DKB Service GmbH | Germany | 10xxx, 19xxx, 18xxx, 17xxx, 16xxx, 15xxx, 14xxx, 13xxx, 12xxx, 11xxx 10117 | Permanent position | Full time / Home office | Published since: 01.04.2026 on stepstone.de
Application Manager Customer Service Applications (m/f/d)
Today, not only does the product make the purchase difference. The service is at least as crucial. And we take it personally. Every day we work in several business fields to meet the needs of our customers as best as possible. As a wholly owned subsidiary of DKB AG, we jointly make an important contribution as a #money improver to what people need for life. .
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Your tasks • Your profile • What we offer
Your contribution as Pega platform manager*r Ensuring stable and secure operation of the Pega platform across all environments (Dev, Test, Prod) Planning, implementation and documentation of updates, hotfixes, patches and changes of the platform Recording, evaluating and prioritizing new requirements for the platform in close coordination with PO, IT‐Security, IAM, BAs and Developer teams Analysis and processing of incidents and coordination of troubleshooting with development and infrastructure teams Communication and control of external service providers for the platform Support and further development of interfaces and monitoring of database and platform performance Creation and maintenance of technical documentation, ensuring governance requirements and responsibility for business continuity & emergency management
That's what you bring Found experience in the operation of complex platforms (ideally Pega) and good understanding of architecture, security & IAM standards Knowledge of Incident, Problem‐ & Change Management by ITIL Ability to record, prioritize and translate requirements into technical solutions Strong communication and collaboration capabilities in German & English Self-employed, structured working with high reliability and technical understanding Teamability, analytical thinking and the ability to manage topics with a wide range of stakeholders We appreciate a working environment of diversity based on justice and mutual respect. We look forward to all applicants regardless of nationality(s), ethnic and social origin, religions, sexual orientation and gender identity, age or gender, and people with disabilities.
Look forward to: flexible and mobile work - temporarily also in EU countries exciting and diverse tasks with great team spirit Training and future-relevant qualification individual development and career paths 30+ holiday days Duz culture/ no dress code Offers for staying healthy Driving allowance (ÖPNV), JobRad or Pluxee Benefits Card Extras such as asset-effective benefits
Location
 | DKB Service GmbH | |
| Berlin 10117 | ||
| Germany |
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