Intern Market & Performance Management Customer Services (Mandatory Internship)

Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER0003XU0 We bring Mercedes-Benz Cars to the streets with enthusiasm and passion! Mercedes-Benz Cars Sales & Customer Experience (SC) covers the sales, after-sales, marketing and product management of Mercedes-Benz Cars and is responsible for the development of our global sales organization. Our goal is to successfully and forward-lookingly shape the global sales structure of Mercedes-Benz Cars, ensure maximum customer satisfaction and continuously expand the success of our brands. Creating enthusiasm among our customers is our lifelong mission: the best or nothing. Are you interested in after-sales and have an entrepreneurial mindset? Do you like to work in a dynamic and international environment? Are you actively introducing your opinion to achieve the best possible outcome? Would you like to work in the team? Are you going to work with openness and curiosity? Then become part of our team in the area GCSP/CBS at our location in Stuttgart-Vaihingen. The Global Customer Service & Parts (GCSP) business unit bundles the worldwide activities of the Mercedes-Benz customer service business. GCSP/CBS focuses on service and accident business programs, service contracts and market and performance management for the US and Canada markets. Your future team is responsible for the market and performance management of the two key markets USA & Canada and is working closely with them to ensure profitable and sustainable growth of the Mercedes-Benz Cars spare parts portfolio and the customer service business. In cooperation, we live a culture of open communication and continuous feedback, with our guiding principles playing a central role in daily action and in cooperation at all levels. Within the team, you will learn how markets are controlled (KPI monitoring, prioritization of measures, strategy implementation) and benefit from a global network in one of the most important markets in our company. You will gain insights into the future of the after-sales and a digital service business and will be integrated into strategic decision-making processes to the top management level. Your tasks during the internship: Support in controlling our markets to achieve agreed after-sales goals (Net Revenue Customer Pay) and other KPIs (e.g. digitalization, part trade, etc.), incl. participation in regular calls with the markets

Participation in the creation of benchmark analyses in coordination with the markets and product management to identify after-sales growth potentials

Creating transparency for GCSP top management with regard to relevant market KPIs and developments

Preparation and participation in decision meetings

Interdisciplinary operational and strategic projects at national and international level

support in the organisation and implementation of a monthly Steering Committee to control the GCSP strategy; this includes the representation of market interests and the critical assessment of market performance from global sales perspective

Promoting the exchange of information between GCSP and the markets on relevant customer service topics, products and key figures (e.g. processing of daily business requests, organization of a customer service info day event etc.)

The activity can begin from March 2026.

Continuous study of Business Administration, Industrial Engineering, International Management, Data Analytics or a comparable study programme

Very good English knowledge of word and writing; German and other languages of advantage

knowledge in the customer service business and/or the Mercedes-Benz Cars sales organization desirable

Affinity for numbers and sales controlling as well as the ability to understand and analyze results reports

Good MS Office skills (especially Excel and PowerPoint)

High team capacity, initiative, sense of responsibility and commitment to diverse business topics

Please note that your internship at this site must have a prescribed mandatory share. Additional information: We are looking forward to your online application with CV, lettering, certificates, current enrollment certificate with a specification of the semester, if necessary. Compulsory internship certificate and proof of the regular study period. Please do not forget to mark your documents as ''relevant for this application' in the online form and note the maximum file size of 5 MB. Further information on the setting criteria can be found here. Disabled and equalized applicants are welcome! The severely disabled representative (SBV-Zentrale@mercedes-benz.com) is happy to support you in the application process. HR Services will be happy to help you with questions about the application process. You can reach us by email via myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mo-Fr 10-12am & 13-15am).

Food supplements Employee handy possible Employee discounts possible Employee participation possible Staff Events Coaching Flexible working time possible Hybrid work possible Health measures Employment Mobility offers