IT-Supporter (m/w/d)

Time for a professional wallpaper change with a new job as 1st and 2nd level support? Give us your qualifications and wishes! We have contacts with top companies nationwide. As part of the direct staff exchange, the colleagues of Randstad professional solutions will find the place you still need for your happiness, in a permanent position directly with an IT customer in Regensburg. Send us your application documents online. We take care of everything else – of course completely free for you. We are proud of our open corporate culture and welcome every application.

troubleshooting and service requests by ticket system, telephone or email Qualification, analysis and timely improvement of incoming IT posts Installation, configuration and commissioning of client systems in the medical environment Proper setup or dismantling as well as removal of client systems Creation of documentation and maintenance of the knowledge database Administrative routine activities, e.g. granting permissions, software rollouts and refueling Support of IT software and IT hardware products Support in project work

Successfully completed training Professional experience in 1st and 2nd level support for hardware and software disorders desirable Safe handling of Microsoft operating systems (from Windows 7) and Microsoft Office (from 2010) Good knowledge of current terminals in the client server area, such as desktop PCs, thin clients, notebooks and mobile devices Experience with ticket systems desirable, especially OTRS or KIX Ideally experience with remote maintenance systems High IT affinity and technical understanding Excellent German knowledge in word and writing, English knowledge of advantage A high level of initiative, commitment, flexibility and team capacity Above-average communication capability and pronounced service orientation

Fast and smooth placement in a fixed position directly with our customers Unique network both to large companies and medium-sized companies in the region Custom selection of the right position based on your qualification, experience and personal desires Intensive preparation for the interview with our client Qualification and professional experience JOBV1_EN