DZ HYP | Germany | 22xxx, 21xxx, 20xxx Hamburg | Permanent position | Full time / Home office | Published since: 16.03.2026 on stepstone.de
IT-Operations Manager Service Katalog und Service Level Management (m/f/d)
We are around 900 employees in a leading real estate bank. Every year we are moving projects worth several billion euros across Germany, from residential buildings to quarter development. We are doing great things together – with open doors, short paths and a lot of self-responsibility. The IT Operations Digital Service Management department ensures stable and efficient IT operation and established suitable control elements, IT processes and tools. For this purpose, the Digital Service Management team designs, implements and operates our IT processes in a modern enterprise service management tool. This infrastructure and workstation-oriented IT service is an important part of the individual productivity of each DZ HYP employee. Together with you, we want to further expand this stable and efficient IT operation in a sustainable manner. .
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Your tasks • Your profile • What we offer
You support our IT in controlling internal and external service providers and act as a central contact person for service-related voting You take over the creation, maintenance and follow-up of internal and external OLAs, SLAs and relevant KPIs You are responsible for building, maintaining and continuously developing the IT Service catalog You ensure compliance with defined service levels and regularly check the service quality of our providers You take over the implementation of technical requirements as well as the support and further development of our ESM / ITSM system Xurrent You support internal and external audits and ensure compliance with regulatory requirements in the regulated environment (e.g. DORA) You create and provide documentation, dashboards and reports to support transparency, control and IT compliance
Completed studies of computer science or a technical degree course, as far as possible in connection with several years of professional experience in operational IT service management Experience with ITIL practices, in particular Service Level Management and Service Catalogue Management Practice and knowledge in controlling service providers Experience in dealing with regulatory requirements, especially in DORA and BAIT Analytical thinking, structured working and high quality standards Communication strength and ability to clearly illustrate technical concepts German language skills
Top city location in Hamburg Various training opportunities, both professional and personal Flexible working time design with the possibility of mobile work 30 days holiday and additionally Sabbatical as well as salary change possible on holiday Attractive remuneration and social benefits, such as asset-effective benefits and occupational pensions Strongly discounted Germany ticket Varied food in the in-house restaurant Granted well-pass membership, numerous service activities and operational health management
Location
 | DZ HYP | |
| Hamburg | ||
| Germany |
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