Referent SAP Governance & Customer COE (m/f/d)

The Hessische Competence Center (HCC) is responsible for the operation and further development of the SAP system landscape as a central service provider of the Land of Hessen. As a certified SAP Customer Center of Expertise (CCOE), we support the Hessian state administration in the reliable and future-oriented use of SAP. The designated place is located in the “Application Control” Delivery Center in the “IT-Governance” unit. The unit is responsible, among other things, for central topics of the management and governance of the country's SAP landscape. Further information can be found at: SAP Services

As a consultant (m/w/d) SAP Governance & Customer COE, you support customer COE management in the further development of SAP governance as well as efficient operating and control processes. In doing so, you coordinate cross-border customer COE processes and continuously develop roles, standards and governance requirements. You maintain KPI-based control instruments and develop the underlying control processes. In addition, design and optimize Service Level Agreements (SLA) for transparent control and continuous improvement of process operation. You prepare complex questions and decision bases, coordinate cross-departmental voting and develop solutions for cross-border governance issues. As a central expert, you represent the Customer COE to SAP, DSAG and other partners and bring together different technical and organizational requirements.

A completed academic degree programme, preferably in business informatics, computer science, administrative science or economics, or equivalent skills and experience acquired in practice. Knowledge of German in Word and Writing on C1 level Multiannual professional experience in the SAP environment, in IT management or in IT governance Funded knowledge in the management and development of SAP operating, governance and organization processes as well as a good understanding of current developments and transformation projects in the SAP environment Knowledge of how an SAP Customer Center of Expertise (Customer COE) works and experience in cooperation with SAP, DSAG or comparable specialist networks Remarkable are: Experience in the development of control models, KPI-based management instruments Knowledge of current SAP technologies and transformation projects, in particular SAP S/4HANA, SAP BTP and SAP SaaS solutions You can also bring this with you: You work analytically, conceptually and structured and are able to process complex issues independently. You show their own initiative, take responsibility and make themes active and solution-oriented. You have strong communication and coordination capabilities and can combine different professional and organizational interests. You work with different internal and external contact persons in a quality-conscious and secure manner.

The public service offers you more than security – it offers you design space and effectiveness with a sustainable effect. An indefinite body with remuneration according to pay group 14 TV-H (Tarif Contract for the Public Service of the Land of Hesse) plus, if necessary, individual tariff allowances – transparent framework conditions, attractive occupational pension schemes and the reliability of a stable public employer. A workplace in a central location in Wiesbaden with local location binding. Very good compatibility of work and private life through flexible working hours (including compensation of working time credits) and working time models with up to 50% mobile work (home office). 30 days of vacation plus 3 additional days (24.12. and 31.12. and an annual time credit of 8 hours). Extensive offers for health and everyday life: a professional occupational health management (jobfit), confidential advice in professional and private situations (EAP Assist), discounted access to fitness and wellness facilities throughout Germany (EGYM-Wellpass) and corporate benefits. The LandesTicket Hessen: free journey in the entire public transport of Hessen – not only on the way to work. Individual continuing and continuing training for your professional and personal development. .