Customer service advisor (m/f/d)

Company description

“VR Bank Dreieich-Offenbach eG - The bank in your region. Together to the Future” VR Bank Dreieich-Offenbach eG is one of Germany's major, future-oriented credit cooperatives. With around 360 employees, the Bank has developed under continuous leadership, especially in the last decade, as a recognized innovative and sustainablely successful all-financial institution. High readiness and a demanding staff concept are our modern and responsible employer.

Senior Consultant (m/w/d) Focus on telephone and digital communication

actively shape the future of customer communication. We are looking for a dedicated personality who is competent and solution-oriented inquiries in our customer service center. The focus is on telephone consultation and digital communication via various channels. You will make an important contribution to a convincing customer experience in direct contact. Your tasks: Telephone customer support: You are the first contact for our customers and process incoming requests competent, friendly and solution-oriented. Service and fall processing: You support our customers in everyday concerns about accounts, cards, online banking and payment transactions. Digital support: You accompany our customers in the use of digital services and applications and actively promote the use of our digital offers Recognizing customer needs: You identify further concerns or potentials in the conversation and forward them or agree appointments. Together in the team: You work closely with consultants and specialist departments to ensure fast and high-quality processing. Quality and service orientation: You ensure high service quality and actively contribute to customer satisfaction.

Your profile: Completed commercial training, ideally in banking or in a comparable service-oriented industry Pleasure to telephone customer support and clear, friendly and binding communication Structured and solution-oriented operation High service orientation and sense of responsibility with the claim to clarify issues as directly as possible in the first contact

Our services: Cooperation in a successful and committed team Modern working environment Collaborative Network Culture A challenging and varied activity with attractive remuneration 13 monthly salaries and payment of cash benefits Flexible working hours 30 days off Occupational pension Individual further development possibilities Operational health management Industrial sports Health measures Job ticket uvm.

Did we awaken your interest in this challenge? If you are happy to provide individual support to customers via digital channels and to inspire them with your expertise and personality, we look forward to your online application with your salary presentation and the earliest possible date of entry. For further questions please contact us. Your contact person: Lea Geen Personnel service Telephone: 06103-95 3206 lea.geenen@vrbanking.de www.vrbanking.de

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