Generalist Technical Customer Service Wachtberg near Bonn (m/f/d)

Customer service & support Telephone and written advice from customers on technical problems, user questions and product-related issues Processing and management of incoming online tickets as well as support for questions about orders, shipping status, returns, exchanges and spare parts Independent processing of complaints, service requests and warranty cases Administration: Support and care of the customer portal and the complaint tool Creation of offers and cost suggestions, for example for repairs or spare parts Collection and documentation of repair releases as well as maintenance of device data, status information and service history Ensuring complete documentation of all service operations in the CRM and ERP system Creation of evaluations and reports, such as service cases, transit times or complaint rates Monitoring and ensuring the timely return of repaired devices to customers Operational daily business: Acceptance of customer devices and their collection in the ERP system Analysis of recurring disturbance images to identify optimization and improvement measures Coordination and monitoring of repair orders If necessary, support in the field service as a service technician, including delivery and retrieval of equipment and maintenance work

Completed technical or commercial training or comparable Professional experience in technical customer service, customer service or service environment Basic technical understanding and interest in technical products and systems Safe handling of MS Office Experience with CRM, ERP or service management systems Very good knowledge of German in word and writing Embossed service and customer orientation Structured, careful and independent operation Organisational skills and ability to prioritize parallel processes

Job with vision! Here you have room for ideas and the opportunity to develop together with us - both professionally and personally Charge batteries! Enjoy 30 days of holiday a year, special holiday is available on top and regulated working hours from Monday to Friday Stay healthy! Benefit from regular preventive examinations and comprehensive health management - Thanks to the grant of old age, you are even better protected Start! We rely on personal onboarding, a well-thought-up and regular feedback talks Welcome to the team! A motivated team in which everyone is welcomed with open arms – flat hierarchies make it possible! Celebrate with us! Whether for business parties, Christmas parties or loose Meetups – here the team dynamics will be alive! An unlimited contract! Because we plan with you in the long term! !