Expert Service Coordination IT Workplace Equipment (m/f/d)

The central office is looking for one/one for the Information Technology Division at the workplace of Bonn at the next possible time: Expert/Expert Service Coordination IT Workplace Equipment (w/m/d) (Besoldungsgruppe A 11 BBesO / Lohngruppe 11 TVöD Bund, ID: ZEIT4123, Stellen‐ID 1446726) The recruitment is effected indefinitely in accordance with the public service collective agreement (TVöD Bund) in the remuneration group 11. Depending on the applicant's situation, an additional temporary allowance of up to 1,500 euros may be considered monthly. The Federal Real Estate Agency (BImA) is the real estate service provider of the federal government, which supports the federal government's real estate policy objectives and provides the necessary areas and buildings for almost all federal authorities. Accordingly, we are represented throughout Germany with more than 7,000 employees and take care of a very broad and colorful real estate portfolio as well as the ecological use and care of the federal nature areas. For these versatile and responsible tasks we are looking for innovative heads that think and act sustainably. With the management and continual optimization of the IT infrastructure, we ensure secure and smooth digital processes in the Informationst-echnik business unit. As a modern IT unit, we advise on all content, process and economic issues. We continuously develop the BImA’s “digital nervous system”. The operation department focuses on the provision of all required IT resources for all BImA employees, from IT infrastructure to workstation hardware, to required software and services of our data center. With the focus on a high-quality on-site assignment of our over 450 locations and a fast availability of IT equipment for our employees in case of need, an external service provider in field service and warehouse logistics supports us. In close cooperation with our service provider, a daily coordination of the tasks involved is required as the first respondent for a smooth process in order to provide our IT workstation equipment. We need you for that! Do with us BImA!

Coordination of the service provider: You are the main contact person for our external service providers. Service providers responsible for the provision of our workplace hardware at all our locations by shipping logistics or technician use. Order monitoring: You monitor the operations of the technician staff and the orders of the shipping logistics to ensure proper and timely performance. In case of problems, you intervene coordinatingly and manage escalations. Stock management: You ensure that our service providers Service providers are always equipped with sufficient material from our portfolio so that all tasks can be performed in a timely manner by prompting you to obtain new products from our suppliers at an early stage. Communication and reporting: You conduct regular consultations with the service providers Service providers and internal departments and create reports on the services and costs provided. Problem solutions: You identify and solve in cooperation with the service providers Service providers of logistical or organizational challenges that can occur in the field of technicians or logistics. Optimization of processes: You actively contribute to the continuous improvement of service quality and workflows. These tasks require a strategic, solution-oriented operation and a high degree of communication and coordination capabilities. We work mobile and flexible. However, occasionally on the service post/workplace, service travel, in particular on-site operations throughout the federal territory, may occur. These missions are generally planned with sufficient chronological advance, so that the reconciliation of family and occupation is guaranteed.

Training: completed technical university studies (Bachelor or Fachhochschulen) in Computer Science, Business Informatics, Industrial Engineering or a comparable qualification. As an alternative, a career qualification for the advanced technical service. Experience: You bring well-founded knowledge and multiannual experience in IT service management, in particular in the coordination of logistics processes and technical staff in the IT-Field service environment or comparable tasks, and can experience in cooperation with external service providers or demonstrate service providers. You have several years of experience in dealing with Matrix42 or comparable ESM tools. Furthermore, you have very good knowledge in the areas of Service Desk, Incident Management and Request Fulfillment. An ITIL Foundation certification completes your experience. Know-how: You have excellent know-how and experience in managing external service providers. Service providers. You have knowledge in IT law, IT compliance, data protection and information security. Personality: A self-employed and service-oriented way of working as well as a high motivation characterize you. You are familiar with a high level of design, enforcement and proactive working. You also have pronounced organisational and communication skills and a high level of social competence.

An interesting and varied activity with all the advantages of a large public employer Compatibility of family and occupation in working time Mobile work incl. equipment for mobile work Special payment by applicable tariff provisions 30 days off Occupational pension Vocational development opportunities and extensive training opportunities Health promotion courses and precautionary measures Parking facilities Economic situation GermanyJob Ticket (DJT) Possibility of renting an apartment from the stock of housing care of the federal