First Level Supporter (m/w/d)

Our specialist team Randstad professional solutions is currently looking for a 1st level supporter at the Düsseldorf site for a company from the IT sector. Thanks to our trusted contacts with local staff decision-makers, Randstad professional solutions is your springboard into this attractive position. Apply online now! We attach great importance to equal opportunities and welcome the application of people with disabilities whose inclusion is a particular concern to us.

Acceptance and qualification of customer requests and disruptions in the ticket system Service and customer-oriented management of business customers in the 1st-level environment Continuous optimization of operating processes and structures Documentation of requests and fault messages Identification of problems and development of a proposed solution Creation and maintenance of customer-friendly information in the knowledge databases

Successfully completed training or retraining in the IT sector or a comparable qualification First professional experience in 1st level support Very good knowledge with the common Microsoft operating systems Good knowledge of German and English Basic readiness to work in the layer system (e.g. in the home office) Embossed customer and solution orientation Communication Own initiative, fast understanding and high level of learning

Direct staff placement for both professionals and professionals Intermediation in top jobs, from the DAX30 company to the family-run mid-sized companies Targeted placement of your profile with decision-makers Professional advice through our competent staff exchange team Attractive, performance-oriented remuneration JOBV1_EN