Head of Communications & Tariffs (m/f/d)

The Rhine-Neckar transport network (VRN) connects more than 3 million people in a dynamic and economically strong region of almost 10,000 square kilometers. Together with our partners – including over 60 transport companies, the “VRNnextbike” bicycle rental system, several carsharing and e-tretroller providers – we create an attractive, customer-oriented and sustainable mobility offering and take care of the planning, implementation and financing. The organization is carried out by the three federal states of Baden-Württemberg, Hesse and Rhineland-Palatinate, as well as the 24 municipal authorities in the communal area. We are looking For the management of our Communication & Tarif department, we are looking for a convincing leadership personality at the earliest on 15.01.2027, which enthuses people, actively shapes changes, and connects customer communication, tariff design and sales management. You lead the department professional, organizational and personnel. Together with your three teams, you will develop the tasks of tariff, communication and customer service strategically. You create orientation, promote self-responsibility and strengthen cross-departmental and business cooperation.

operational management of the department, further development of employees and resource responsibility Development and implementation of the communication strategy of the transport network Analysis of market, customer and revenue developments and derivation of strategies Responsibility for customer service and its further development, in future with AI support Control of press and public relations Responsibility for tariff management and co-design during further development Development of decision-making and close cooperation with all stakeholders to develop joint solutions

You are a committed leader with a strategic view, high communication skills and the ability to bring together different interests. You will be able to motivate employees, successfully accompany changes and to convey complex topics in a comprehensible way. In addition, bring: a successfully completed university degree, preferably in the areas of marketing, communication or business management. Alternatively, you have acquired the required knowledge through a comparable qualification and multi-year professional practice. multi-year leadership experience, ideally in an organization with diverse stakeholders well-founded knowledge in strategic marketing, in corporate and Network communication and experience in online marketing Openness for new technologies and the use of AI in line with corporate policies ideally experience in the tariff management of the ÖPNV pronounced analytical and conceptual skills and good economic understanding a safe occurrence, negotiation skills, joy in cooperation with different partners as well as pronounced communication skills Efforts to make decisions, innovative strength and an appreciation of leadership

a responsible leadership task with a large design space and the possibility to actively shape the mobility transition in the region a dedicated and interdisciplinary team, a trusted corporate culture and partnership with the transport industry and politics modern workplace equipment at an attractive location in the heart of Mannheim Work-life balance through flexible working hours and mobile work an unlimited employment contract and a long-term professional perspective in a dynamic and steadily growing environment 31 days holiday per calendar year and additional 2 days on 24.12. and 31.12. a performance-based payment in accordance with the provisions of the TVöD in the fee group 14 (6.094.01 € - 6.594.12 €), plus a tariff-based special payment and benefit allowance, as well as cash benefits. All values are monthly gross values for full-time employment, further information at: https://oeffentlich-dienst.info/c/t/computer/tvoed/vka?id=tvoed-vka-2026&matrix=1

additional services such as job ticket, job wheel, retirement, canteen company health promotion, regular corporate events, free coffee specialties, hot drinks and water, more than 140 nice colleagues and much more