S-Markt & Mehrwert GmbH & Co. KG | Germany | 06xxx Halle (Saale) | Permanent position | Full time / Home office | Published since: 12.10.2026 on stepstone.de
CX Implementation Manager (m/f/d)
The S-Markt & Added Value GmbH & Co. KG is the central service company of the Sparkassen-Finanzgruppe with more than 1,150 employees for savings banks, their affiliates and other clients operating nationwide. We deliver powerful and customer-centric solutions that are always at the level of time. This means: digital, individual and innovative. We are looking for a full-time CX Implementation Manager (m/w/d) for our location in Halle (Saale). .
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Your tasks • Your profile • What we offer
Technical implementation, operation and further development of a central customer experience solution for savings banks based on a developed and piloted product standard as well as technical, technical and regulatory requirements Configuring the Qualtrics platform, in particular from surveys, interfaces, dashboards, ticket system and closed loop functions Implementation of individual role and rights concepts as well as mapping of organizational, user and data logic in close coordination with the Sparkasse Technical evaluation and implementation of changes, releases as well as individual requirements of individual savings banks and partners Control of technical equipment, testing, error analysis and technical acceptance, including cooperation with test management, user administration and product management Close cooperation in tandem with a CX Success Manager: This guides the Sparkassen-Journey and customer communication, you ensure technical delivery, operational stability and further development
Comprehensive knowledge and experience in the configuration and operation of a customer experience management software, ideally Qualtrics, alternatively Medallia or comparable platforms Multiannual experience in implementation, IT or digitization projects, ideally in the customer experience environment Completed studies in business informatics, computer science or comparable discipline would be desirable experience in test management, error analysis and structured release and change implementation; Knowledge of agile methods such as Scrum or Kanban are beneficial Structured, quality-oriented and solution-strong operation, even with complex technical and technical requirements Strong team player with joy in cooperation in interdisciplinary tandem and in the understandable translation of technical facts
A secure job in a family-friendly company of the Sparkassen Financial Group Flexible working hours, 30 days and home office for your work-life balance Job-Rad-Leasing, sports and operational health management Regular employee events and joint experiences to strengthen team spirit Advantages of our S travel world with 5% travel refund and shopping discounts on various products, services, tickets and more In-house training of our Academy as well as individual, external further training for personal and professional development
Location
 | S-Markt & Mehrwert GmbH & Co. KG | |
| Grenzstr. 21, 06112 Halle (Saale) | ||
| Germany |
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