Nagel-Group Logistics SE | Germany | 66xxx Völklingen | Permanent position | Full time | Published since: 26.10.2026 on stepstone.de
Head of Customer Service (m/f/d)
At the Nagel-Group, more than 10,500 colleagues from around 90 nations ensure that food arrives safely and on time in Europe where they are needed. We are system-relevant, future-proof and always in motion. Become part of our team and shape the future of temperature-controlled logistics with us.
Fill with us the refrigerators of Europe – Welcome to food logistics! !
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Your tasks • Your profile • What we offer
Leadership of Customer Service Continuous development of improvements and their implementation Customer monitoring and support, including customer visits Processing and recording of customer complaints Creation of customer-specific statistics
A completed training, ideally in the field of forwarding/logistics or a comparable qualification Experience in handling customers and leadership experience Safe handling of MS-Office and a transport management system Good knowledge of German, English and French Teamability, resilience, ability to enforce and strong communication skills and customer orientation
A crisis-proof workplace in a system-relevant industry A fair, punctual payment incl. Social benefits such as Christmas money and an occupational pension scheme Good reconciliation of family and profession through different working time models Support and promotion of individual career development More than 100 training courses through our Nagel Online Campus Employee benefits such as Corporate Benefits or Jobrad A powerful, pleasant working environment and a great team
Location
 | Nagel-Group Logistics SE | |
| Friedrich-Menzefricke-Straße 6, 66333 Völklingen | ||
| Germany |
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