BWI GmbH | Germany | 81xxx, 53xxx, 60xxx, 80xxx, 65xxx Bonn, Meckenheim, München, Frankfurt am Main | Permanent position | Full time / Home office | Published since: 21.01.2026 on stepstone.de
Senior IT Service Manager Workplace (m/f/d)
As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With over 7,700 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, we are concerned about the future digital capability of the Bundeswehr. Senior IT Service Manager Workplace (m/w/d) from now on and in full time in Bonn, Meckenheim, Munich or Frankfurt am Main. Workplace provides innovative, scalable and future-proof end-user services for physical and virtual endpoints, software, print, scan and presentation as well as terminal service solutions. By fulfilling contractually agreed services in regular operation and continuous technological development, we ensure customer satisfaction. We are looking for a Senior Service Manager (m/w/d) to strengthen our team in the virtualization environment. You are creative and open to new solutions? In your previous professional life, have you already gained experience in managing IT services, preferably in the virtualization area? Then your future colleagues are waiting to welcome you to our team
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Your tasks • Your profile • What we offer
You carry out the service management over the entire Lifecycle service and ensure a stable and secure service operation You control and coordinate the technical topics and their implementation in cooperation with virtual, interdisciplinary teams of architecture and operation With regard to technological and other requirements, you continuously develop the service and operate active CSI You are responsible for ensuring the contractual performance and service quality, e.g. SLA and costs In projects and special topics, you participate and implement the requirements of customers, projects and stakeholders You will first calculate and plan, tune the needs with all relevant stakeholders and have the technical responsibility for awards You regularly carry out the service reporting, ensure transparency about service costs and delivery quantities and continue writing service-specific documents
You have a successfully completed study in the IT field or a comparable completed training Ideally, you have at least four years of professional experience in service management or project management You have very good ITIL knowledge (certification desirable), experience in the practical application of agile methods and the control of IT services You have profound knowledge of virtualization (ideally Citrix) products and the development of virtual desktops and applications Creative and analytical thinking, economic understanding, customer orientation, enforcement strength and flexibility in terms of Change draws you and your actions You have very good knowledge of German in word and writing
Through diverse and socially relevant tasks, we ensure Germany's IT security and sustainability You expect a pleasant working environment, an appreciative approach to each other and a great team spirit The BWI offers a market-oriented remuneration, a secure workplace and a premised and employee-funded occupational pension scheme You start with 30 days of annual holiday with option for individual adjustments We allow you flexibility to reconcile work and private life, for example through mobile work or trust work time
Location
 | BWI GmbH | |
| 89075 Bonn, Meckenheim, München, Frankfurt am Main | ||
| Germany |
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