Group Leader Property Damage with a focus on complex claims in the field of commercial and industrial property insurance

Welcome to the Gothaer Authentic. Really. Unadjusted. That's what we are. And so you can be with us at any time. As an insurance association on reciprocity, we have known for more than 200 years the strength and dynamics of Community cohesion. He still inspires us to go bravely new ways. Look forward to a mix of individual freedoms, diverse employer services and a strong community you can count on at any time. Now discover the job that suits you. Group manager*in property damage with a focus on complex damage in the field of commercial and industrial property insurance

The core of your activity is the disciplinary and professional leadership of approx. 25 employees - modern leadership at Mindset@Gothaer means for us: passion for communication, fair cooperation at eye level and trust in the competence of the team; our executives are part of the team and enable them to act flexibly in clear guidelines and decide independently You are responsible for the handling of damage, in particular, with regard to efficient and professionally highly qualified damage regulation in the Department of Property Damage, in particular in the field of industrial and industrial property insurance. As an initiator, you attach particular importance to the fulfillment of the expectations and needs of our customers, as well as the orientation of your team to customer needs to provide excellent service for customers and sales You determine the need for further education and take over the planning, control and implementation of further training measures and individual coaching of employees You are responsible for quality management through the enforcement and monitoring of service standards and ensure the achievement of corporate goals and targets You control and monitor the harmful KPI and analyze the development of the relevant KPI ́s You deal with complaints and support with professionally complex issues; In addition, you will also be responsible for testing and counter-drawing of templates and test cases. You are a contact person for cooperation with the regulatory external service, in particular the team of major damage regulators You will see the interface between product management, sales, underwriting, and the external regulatory service and accompany (interdisciplinary) projects

As a team player with a strong leadership and social competence, you bring multi-year professional experience in a comparable position with You convince with an excellent collaborative and communication capability in conjunction with decision-making and enforcement power You have a completed master's degree in law or business sciences or have a comparable qualification You bring several years of experience in management as well as in damage management, in particular in the segment of commercial and industrial property insurance as well as in complex damage, with You have very good knowledge of the legal and contractual provisions relevant for damage regulation and the relevant case law Commitment, innovativeness, creativity as well as analytical and strategic thinking and good English skills complete your profile

Gothaer-Mindset live – motivating responsibility, consequently strengthens, competence decides, wins together and thrills future Gothaer Leadership Confession – Understanding & Priority, Cooperating & Co-Creating, Inspired & Encouraging, Iterating & Delivering & Renewing Flexible work – Mobile work possible during the day, flexible working hours and 30 days Family support models – KiTa cooperation, holiday programs and other offers from the PME family service Take time – up to six months into the Sabbatical Crossing through the country – for you there is the German ticket for 19 euros per month Individual (further) development – multi-page training offerings with seminars, programs, network formats, language courses in German and English, training on the job or e-learnings Well supplied – operating restaurant, coffee bar, (online)sports and prevention offers, multiple excellent health management, employee assistance program, discounts on insurance products and purchasing benefits (e.g. estates via corporate benefits in online shops) Care for the future – Our own occupational pension (bAV) from the first working day More sustainable work and live – Active opportunities for co-design in sustainability management as well as bike leasing, e-tanks, car sharing parking, CO2 neutrality at the Cologne site JOBV1_EN