Elis Deutschland | Germany | 07xxx Neustadt an der Orla | Permanent position | Full time | Published since: 13.03.2026 on stepstone.de
Head of Customer Service B2B Hotel & Healthcare (m/f/d)
Elis is Europe's leading expert in textile services. More than 60,000 people at 440+ sites in 30 countries ensure that the textile supply concepts of approx. 400,000 customers around the world run like at the snoop. A brilliant performance of our employees who deserve our respect! In Germany and Austria, our 49 locations ensure that customers from hospitality and gastronomy, healthcare and industry and trade are reliably supplied with rental textiles. The head office in Hamburg supports the branches with central services and ensures smooth processes in the background. This creates the best conditions for daily operation in a variety of industries. This concept is not only economically meaningful, but also sustainable – and is on a continuous growth course. We are looking for you Senior Account Manager (m/w/d) Neustadt an der Orla from now on Full time indefinite
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Your tasks • Your profile • What we offer
Leadership and development: management, motivation and further development of our four customer service employees – both in the field of external and internal services Customer relationship: Care and care of our business customers (B2B) incl. Ensuring high customer satisfaction Price negotiation: Implementation of price negotiations with existing customers to ensure profitability and further development of our business relations Annual talks: Planning and implementation of annual discussions with our business customers to strengthen long-term partnerships Further development: Identification of growth and optimization potential within existing business relationships Coordination: close cooperation with other departments such as sales, production and logistics to ensure smooth customer support
Training: completed commercial training or Degree in Business, Marketing or Similar Experience: Multiannual professional experience in customer service, ideally in the B2B sector, e.g. as Customer Service Manager, Customer Care Manager or Key Account Manager (m/w/d) Leadership competence: practical experience in managing small teams as well as communication and motivation Negotiating skills: strong ability to price negotiations with business customers Customer orientation: high level of customer orientation and strong service readiness Analytical skills: strong analytical skills and problem-solving competence
Occupational pension: Site-related social and special services such as B. a funded occupational pension scheme Company-Bike: Grant to the dream bike as part of our company bike program Corporate Benefits: Employee discounts for different promotions & brands System-relevant and crisis-proof: Through our system-relevant service, we are also a safe employer in times of crisis. Company events: We celebrate our successes together with company events or monthly employee events such as flame cake or pizza from the food truck. Company car: Cars (VW, Skoda or BMW) which may also be used privately Teamwork: Experienced teamwork with flat hierarchies as well as agile working and decision methods For us of course: An unlimited employment contract and punctual payout Attractive, variable salary model: Attractive pay model with the possibility to earn more in addition to the basic salary by personal services
Location
 | Elis Deutschland | |
| 07806 Neustadt an der Orla | ||
| Germany |
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