Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER000450O Mercedes-Benz Group AG is one of the most successful automotive companies in the world. With Mercedes-Benz AG, the vehicle manufacturer is one of the largest providers of premium and luxury cars and vans. Our area is the central hub between our production plants and the German retail business for Mercedes-Benz cars and vans. With a clear focus on sales operations and operational excellence, we actively shape the entire value chain from vehicle planning to delivery. We are the centrepiece of retail and are driving the future of sales significantly. Your tasks: Multi-channel support for complex enquiries: Comprehensive processing of non-standardized, technical customer contacts across all channels, including deep-threatening root analysis and customized solutions System analysis and data integrity (VerSO): Technical analysis and correction of configuration errors in the VerSO system to ensure data integrity and smooth order processing, including FDOA processes Data analysis and qualification: Deep analysis and evaluation of complex facts from non-standardised data sources, including data qualification and transfer of recommendations for action to specialist areas Advanced system understanding: deep knowledge and independent integration into all relevant systems (OTR, VerSO, GSE etc.) and their interdependence and impact on business processes Escalation Management: Own-initiative management of highly complex escalation cases, coordination of stakeholders, development of creative solutions under time pressure and ensuring customer satisfaction Information synthesis and case management: Synthesis of heterogeneous information on a whole picture and case-related feedback to agents with recommendations for action for efficient and preventive case processing The activity can begin from September 2026.

Studies in Business Administration, Economics or Similar Process analysis and design skills: Detectional experience in the analysis, design and implementation of complex business processes, ideally in the field of customer service or sales German and English Strategic thinking and problem-solving competence: Ability to holisticly analyze complex issues, to develop innovative solution strategies and to make decisions under uncertainty Impressed communication and moderation capabilities: ability to communicate complex issues in a comprehensible way, manage stakeholders and moderate interdisciplinary teams Market and product knowledge: Knowledge found r the products, pricing strategies and the market in the automotive sector, in particular in the premium segment

Additional information: We are looking forward to your online application with CV, lettering, certificates, current enrollment certificate with a specification of the semester, if necessary. Compulsory internship certificate and proof of the regular study period. Please do not forget to mark your documents as ''relevant for this application' in the online form and note the maximum file size of 5 MB. Further information on the setting criteria can be found here. Disabled and equalized applicants are welcome! The severely disabled representative (sbv-mbvd@mercedes-benz.com) is happy to support you in the application process. People Solutions will be happy to help you with questions about the application process. You can reach us by email via myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mo-Fr 10-12am & 13-15am).

Food supplements Employee handy possible Employee discounts possible Employee participation possible Staff Events Coaching Flexible working time possible Hybrid work possible Health measures Employment Mobility offers Kantine, Café Parking space Good connection Accessibility