Elis Deutschland | Germany | 22xxx Hamburg | Permanent position | Full time / Home office | Published since: 14.08.2026 on stepstone.de
Senior Manager CRM, Data and Analytics (m/f/d)
Elis is Europe's leading expert in textile services. More than 60,000 people at 480 sites in 31 countries ensure that the textile supply concepts of approx. 400,000 customers run world-wide as at the lapel. A brilliant performance of our employees who deserve our respect! In Germany and Austria, our 49 locations ensure that customers from hotels and gastronomics, health and industry and trade are provided with rental textiles. The head office in Hamburg supports the declines with central services and ensures frictionless processes in the background. In this way, the best conditions are created for local operations in various sectors. This concept is not only economic, but also sustainable - and is on a constant growth rate. We are looking for you indefinitely as Senior Manager (m/w/d) CRM, Data and Analytics for our location in Hamburg. .
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Your tasks • Your profile • What we offer
Your mission: You are responsible for the further development of our CRM and data landscape as well as the successful implementation of strategic projects. You also work closely with our international headquarters and teams at different locations. You also ensure that business requirements are translated into sustainable digital solutions. CRM governance: moderation and further development of regular governance meetings to ensure data quality, CRM usage and system performance Transformation: Accompanying CRM introductions as well as change and transformation projects, independent configuration and further development of CRM solutions as well as implementation of automation, workflows and system adaptations Performance Management: Support for Forecasts, Sales KPIs, Pipeline reviews and sales planning based on meaningful CRM data Requirements management: structuring the technical requirements and translation into technical CRM solutions including feasibility assessment Service provider control: Coordination of external development partners Stakeholder Management: Close cooperation with the sales teams of the DACH region and international teams at the headquarters in Paris CRM architecture: Responsibility for the overall technical architecture of CRM integrations, data flows, interfaces and release management Technical implementation: independent configuration and further development of CRM solutions as well as implementation of automation, workflows and system adjustments
Qualification: Complete bachelor studies such as, for example, in business, engineering or data analysis, or a comparable qualification with relevant professional practice Professional experience: Multiannual expertise in Business Analytics, Sales Operations, Commercial Excellence or Business Intelligence CRM know-how: Funded knowledge in Salesforce CRM (SFDC) and/or Microsoft Dynamics 365 Analysis Competence: Confidence with Sales-KPIs, Forecasting and Analysis of Commercial Data and CRM Processes Technical understanding: routine in Data Analytics, CRM integrations as well as common tools such as Excel, Power BI, Jira, Confliuence and ideally SQL, Python or R and Power Platform (Power Apps, Power Automate) Personality: Analytical, Structured and Self-Responsible Working with Strong Hands-on-Mentality Communication: Very good German and English, safe appearance and team spirit
System-relevant and future-proof Our work creates reliable perspectives Occupational pension Local social and special services, such as B. an occupational pension scheme Company Bike Grant to the dream bike as part of our company bike program Corporate Benefits Employee discounts for various promotions and brands Real support The leadership and professionals on the ground are there at any time after the introduction – for personal and professional development there are various measures on top Company events We celebrate our successes together with company events or monthly employee actions Fit and healthy with EGYM Wellpass With the EGYM Wellpass, you can access gyms, yoga courses, swimming pools and many other health services. For us of course An indefinite contract of employment and temporary payout! Homeoffice Up to 6 days a month comfortably from home hvv job ticket Public transport grants Free staff parking Sufficient free parking is available – stress-free and convenient! Most modern work equipment The best conditions can be enjoyed both in the office and in the home office Modern Headoffice State-of-the-art, sustainable Elis Headoffice at Daimlerstraße in Hamburg-Bahrenfeld Onboarding A structured work-up programme that is tuned to the position Teamwork Experienced teamwork with flat hierarchies as well as agile working and decision methods From the very beginning well canceled A fixed contact person throughout the application process Education We attach great importance to professional and personal further education, and this is reinforced by our online academy. Work-life balance 30 days holiday for rest and flexible working hours
Location
 | Elis Deutschland | |
| 22761 Hamburg | ||
| Germany |
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