Front Office Agent (m/f/d)

Warm welcome and professional care of our guests from check-in to check-out Personal contact for all wishes, concerns and questions of guests Check-in and check-out according to our quality and service standards Processing of reservations and support for booking requests Maintenance of guest data and master data in our systems Organization of VIP-Treatments and special guest wishes Concierge activities such as restaurant recommendations, excursion tips and ticket reservations Planning of hotel vehicles and coordination of transfers and services luggage service and personal assistance of guests in the room Solution-oriented processing of guest feedback and complaints Close cooperation with all operational departments Support for the incorporation of new colleagues Ordinary cash management and administrative tasks at the front office With organizational talent, hospitality and feeling for excellent service, you can make for unforgettable moments of well-being

Ideally completed training in hospitality, gastronomy or tourism or comparable qualification First professional experience in the front office, reception or in guest care of advantage Excellent hostility and joy in dealing with national and international guests Friendly, professional and service-oriented appearance with high quality standards Well-maintained appearance, excellent handling and safe appearance Structured, careful and reliable operation Team-oriented personality with an open, valuable and helpful way Safe handling of common computer applications; knowledge of a hotel or property management system of advantage Very good knowledge of German and good English in word and writing, other foreign languages welcome Own initiative, sense of responsibility and passion for giving our guests special moments of well-being

as part of #teambachmairweissach flat hierarchies and du culture Tax and social security allowances for Sunday, holidays and night work individual, personal and professional training private health insurance (acquisition of dental cleaning, preventive examinations, travel protection vaccination, ...) Use of the Mizu Onsen Spa and the fitness area of our Hotel Bussi Baby Personal accommodation according to availability special employee rates for overnight stays and other services ... you can find many other employee benefits at: https://teambachmairweissach.de/bachmair-weissach-mitarbeiter-benefits/