Sales Support Manager (m/w/d) Pharma & Healthcare

IQVIATM – The Human Data Science CompanyTM – is a leading global provider of forward-looking analytics, technology solutions and clinical contract research. IQVIA supports life science companies, associations, institutions, cost-beneficiaries and other health professionals in achieving better health care outcomes. Become part of our community... of around 90,000 employees in over 100 countries who are committed to making the potential of Human Data Science a reality! Regardless of the role you play at IQVIA, an open, innovative environment awaits you in which you can move a lot. Find out how to bring your talents and passions to IQVIA. Just courage! Sales Support Manager (m/w/d) Pharma & Healthcare – in full and part time Location: Frankfurt am Main When it comes to market information and business intelligence, IQVIA is one of the leading addresses for the international pharmaceutical industry. Our products and services include clinical research, personal services, databases and technologies. At all stages of the product life cycle, we contribute significantly to the success of our customers – in future with you? Page by page with our Key Account Managers you work on the pulse of the event, build market knowledge and networks and thus create the perfect basis for your future at IQVIA.

Creation and processing of offers and contracts: preparation and development of individual offers and contracts for customers. Calculation of offer prices - even larger packages - using Calculators, the price list and Excel. Coordination and follow-up of customer requests: processing of customer requests (mainly via e-mail or telephone) in self-responsibility and/or in coordination with other departments. Ensure a timely and professional response to all requests and follow-up of open requests. Ensure that all customer requests are satisfactorily solved. Communication with customers: building and maintaining positive business relationships through regular contact with customers. Professional and friendly communication to understand customer needs and offer solutions. Support of the sales team in customer retention and recovery. Support of the sales team for administrative and organisational tasks: takeover of general office work such as correspondence, document management and documentation. Ensuring a smooth running of daily sales activities through efficient organization and administration.

Professional experience in sales support / sales service or similar position: multi-year practical experience in sales, ideally in a similar position as sales assistant, sales coordinator, customer service, etc. Very good knowledge of MS Office (Word, Excel, PowerPoint): Finded knowledge and practical experience in dealing with current MS Office applications, especially Word, Excel and PowerPoint. Analytical understanding and ability to create and edit complex documents, calculations and presentations. Embossed organizational skills and a structured way of working: Excellent skills in planning and organizing tasks. Ability to set priorities and manage multiple tasks at the same time without losing an overview. Structured and methodological work to achieve efficient and effective results. Communication strength and customer orientation: Representative communicative skills, both oral and written, to interact effectively with customers, colleagues and business partners. High customer orientation/service readiness and the ability to respond to the needs and wishes of customers and offer solutions. Teamability and flexibility: ability to work successfully in a team and contribute to achieving common goals. Flexibility and adaptability to respond to changing requirements and situations in the sales environment. Good knowledge of German and English in word and writing: Safe mastery of German and English languages, both oral and written, in order to communicate effectively with our German and international customers. JOBV1_EN