Randstad Deutschland GmbH & Co. KG | Germany | 24558 Henstedt-Ulzburg | Published since: 30.01.2026 on stepstone.de
Account Manager (m/f/d)
For special travels - unlimited parking at our customer
Do you have a pronounced service orientation and are you pleased to communicate with people? You have already gained experience in customer support or complaint management? Are you looking for a pleasant working environment, regulated working hours and are you happy to be part of a team? Then we should talk. Become a customer service (m/w/d) with our client, a well-known and growing provider of special travel worldwide. You can expect a well-founded integration, a modern workplace, an appreciative coexistence and a good accessibility with the ÖPNV. The position is to be placed in an indefinite permanent position with our customer as part of the direct personal placement. We look forward to your contact. .
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Your tasks • Your profile • What we offer
As a member of the ''Guest Relations / After Sales' team, you will take over the following tasks: You conduct global communication with partners and service providers to research concerns and find solutions for our guests.
You actively support travellers in short-term plan changes or complications and thus guarantee a smooth journey.
You act as a central interface to internal teams in order to sustainably secure service quality and improve operations.
You serve the customers empirically via telephone and e-mail and are available to them in consultation with all questions.
You take over the independent processing and analysis of travel feedback and control the professional complaint management.
You bring professional experience in customer consulting or customer support - ideally in the area of tourism, travel event or hotel industry.
You communicate safely in German (Niveau native language) and also communicate safely in English with the global partners.
You are versed in handling modern CRM systems as well as MS Office applications.
You work in a solution-oriented manner, act pragmatically even in complex situations and set clear priorities.
She doesn't get any rest so fast and you have fun working in the team.
Our customer offers you: A diverse activity in a collegial team
Unlimited working relationship with a healthy, growing medium-sized company.
A full-time job with 37 hours per week, sliding time (core time 10 - 4 pm)
30 days holiday a year
Modern office rooms with very good transport connection
Social benefits
Location
 | Randstad Deutschland GmbH & Co. KG | |
| null, 24558 Henstedt-Ulzburg | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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