The Thieme Group is a market leader in information and services that help improve health and health care. With digital solutions in medicine and chemistry, Thieme supports information and communication processes in science, education, further education and patient care. Together with a broad expert and partner network, the digital healthcare service provider ensures that it is medical-scientific, but also didactic-technologically tactic. With innovative new and further developments, the globally active over 1000 employees of the family business are committed to better medicine and more health every day.

Area: Customer Sucess & Commercial Operations Management Start: 01.08.2025 Duration of contract: unlimited Working time: part-time (25h/week)

You are the first contact person for our customers and process customer requests for our products by service hotline and email. You enter and process the subscription orders of our B2C customers from both print and digital products and take over all the resulting follow-up tasks. In close cooperation with our publishing company, you will clarify complex questions and complaints about book orders. You work with your team trustingly, which places great emphasis on diversity, cohesion and empowerment.

Completed commercial vocational training or a comparable qualification Ideally professional experience in customer service, healthcare or publishing. Embossed service and customer orientation Very good MS Office identifiers, especially Outlook and Excel. Ideally experience dealing with the publishing software Klopotek and/or the CRM system Microsoft Dynamics Joy in communication (written and on the phone) and work in the team as well as fun dealing with people. You work independently, you like to learn and actively contribute your ideas Also with complex questions and large amounts of data you keep an overview Very good knowledge of German in word and writing, good knowledge of English

With the possibility of sliding time (38h/week full-time) and mobile work within Germany, you will shape your individual way of working. Use state-of-the-art hardware that we provide to you, of course. A family-run, internationally active company - Be part of our digital transformation and actively shape the future in healthcare. Accompany pioneering innovations in the field of digitalization and set new standards together with us. Experience a New Work Culture of Participation - we focus on empowerment and value-adding interaction. Benefit from individual offerings of Thieme.ACADEMY that promote your strengths and advance your personal development. Benefit from various health and sports activities. JOBV1_EN