Servicetechniker Hotline - Remote Support (m/f/d)

You are the first contact point for our international customers with technical questions and disruptions. With your know-how, you make sure that our systems run smoothly even from a distance.

Telephonic support as well as execution of remote service in eliminating our Schubert-Aggregate Analyze and repair technical disruptions in direct exchange with our customers Support for programming and adaptation tasks on our systems Creating and evaluating logbooks for error analysis and optimization Documenting and tracking service and hotline cases in the system Edit internal and external correspondence as well as carry out call readiness (evening and weekend in defined periods)

Complete technical training, for example as an electronic:in, mechatronic:in, control technician:in or comparable Multiannual professional experience in mechanical engineering, technical service or hotline support Funded technical understanding in the field of automation / machine equipment Very good knowledge of German and English in word and writing Safe appearance in dealing with international customers as well as pronounced service orientation Structured operation, communication strength and joy in solving technical challenges

A secure workplace in the growing family business Large free spaces in daily work, so that an inherent dynamic can develop A family-owned company that attaches value to a strong community and an appraisal approach An innovative environment characterized by the urge to build ever better machines for our customers Participation in company success with bonus payments, as well as holiday and Christmas money