Head of Service / COO (m/w/d)

Our client is an established, internationally operating company in machine and plant engineering that specializes in the development and production of high-quality technical systems. With a long history of success and a clear market leadership in its segment, the company has developed a strong position in global competition through innovation and high quality standards.

For further expansion of the company, we are looking for an experienced and strategically thinking leadership as Head of Service (m/w/d). In this responsible role, you are responsible for the strategic orientation and operational excellence of the after-sales service. Their goal is to promote sustainable growth and to continuously increase service quality. As a manager, you will focus on clear priorities, develop your team and work closely with the management and other key departments to successfully implement the long-term corporate goals.

In our search we address experienced managers with proven expertise in the management of service organisations and the responsibility for sales and growth goals. Especially addressed are candidates (m/w/d), who have already worked as Head of Service or in comparable leadership positions and want to further expand their expertise in a challenging service environment.

HAPEKO is the first address for professionals and managers in Germany. The focus of the activity is the creation of links between specialists and executives with a professional desire for change and suitable companies. HAPEKO (www.HAPEKO.de) is represented throughout Germany with more than 20 locations. Total responsibility for after-sales service (including P&L) Control and control of the service areas by analysis and use of relevant key figures Development and implementation of a service strategy that promotes sustainable growth and efficiency Ensuring continuous improvement of service quality and customer satisfaction Leadership and development of a powerful team as well as building efficient structures for profitable growth Close cooperation with the management and sales, product management and engineering departments Presentation of the company to key customers, partners and relevant networks

Complete studies in the field of engineering, economic engineering, business management or comparable qualifications. Multiannual experience in the management of service organisations and the responsibility for sales and growth goals in the after-sales service Solid technical understanding in machine and plant engineering Detectional successes in the strategic development and optimization of service departments Embossed service and entrepreneurial thinking Hands-on mentality and the ability to act both strategically and operatively German and English skills

Featured key role with great influence on the further development of the after-sales service in an established international company Great design space and the possibility to significantly shape the service and business strategy Dynamic working environment with fast decision-making and close cooperation with the management Attractive compensation package, including success-dependent components and service cars