Head of Customer Service National | Team leadership, optimizing processes, developing service quality (m/f/d)

You take over the professional and disciplinary leadership of the national customer service team with 18 employees. You organize and control the day-to-day operating business around order acquisition, customer and partner requests, delivery times, price inquiries, supply processes and complaints. You ensure high service quality compared to national customers, wholesale partners, sales and internal interfaces. You work deeply into the processes, products and work steps of the team and support them practically if necessary. You analyze existing processes, optimize them pragmatically and continuously develop productivity, efficiency and customer satisfaction. You promote knowledge management and secure the knowledge of long-term employees for the future. You develop younger employees, create orientation in the team and relieve the sales management of operational management and process topics.

You have an economic study or a comparable qualification. You bring several years of experience in the sales service, customer service/customer service, order management or a comparable B2B service function. You have already led an operating team – ideally professional and disciplinary – and understand leadership as a present, binding and facing task. You know order collection, supply processes, delivery dates, price and complaint requests as well as the interfaces to sales, customers and internal specialist areas. Experience in a manufacturing, technical or design-oriented brand product environment with variety of variants is advantageous. You work safely with ERP systems, ideally SAP, and bring a good understanding of CRM processes. You lead clearly, empathically and reliably. You bring very good knowledge of German in word and writing.

A responsible management task in a brand company with tradition and high market acceptance. A professionally strong, well-established team with profound experience and high identification. A role with direct influence on service quality and customer perception. The ability to combine operational stability with future topics such as knowledge management, process quality and automation. An unlimited permanent job in fulltime with a secure employer. Structured and thorough introduction to the area of work and promotion of training and training. .