DKB Service GmbH | Germany | 39xxx Magdeburg | Temporary contract | Full time / Home office | Published since: 27.01.2026 on stepstone.de
Customer Service Employee - Private Loans Division (m/f/d)
Today, not only does the product make the purchase difference. The service is at least as crucial. And we take it personally. Every day we work in several business fields to meet the needs of our customers as best as possible. As a wholly owned subsidiary of DKB AG, we jointly make an important contribution as a #money improver to what people need for life. .
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Your tasks • Your profile • What we offer
Your contribution to the Tech service provider A varied area of responsibility for private loans. You communicate in writing and by telephone within our service hours from Monday to Friday, 8 am to 8 pm and You explain processes and support the use of our digital services (no permanent phones or call center stress). Together with the team, you can organize tasks in the field of expertise and special topics.
Our job description refers to the locations Magdeburg and Leipzig.
This could look like your week: 40 % customer contact via e-mail and telephone as part of our service hours from 8 am to 8 pm. 40 % of new business activities, 20 % of additional tasks, and a close exchange with my colleague and manager.
That's what you bring Flexibility and the desire to implement the end-to-end thanks in the sense of the customers are particularly important. To actively implement the cooperation, including in presence, in order to develop and strengthen the common skills. An open ear for our customers. You understand the concerns of our customers, and you will guide them to the solution. Joy in improving our customer service. You will grow beyond you together with your team and continuously improve the service for the product private loan. The positive feedback of our customers and the goals you have as a team motivated you. You meet challenges with curiosity and are ready to think, act and give constructive feedback in the sense of an excellent customer service, solution-oriented. We appreciate a working environment of diversity based on justice and mutual respect. We look forward to all applicants regardless of nationality(s), ethnic and social origin, religions, sexual orientation and gender identity, age or gender, and people with disabilities.
Look forward to: flexible and mobile work - temporarily also in EU countries Training and future-relevant qualification individual development and career paths 30+ holiday days Duz culture/ no dress code Offers for staying healthy Driving allowance (ÖPNV), JobRad or Pluxee Benefits Card Extras such as asset-effective benefits
Location
 | DKB Service GmbH | |
| 39104 Magdeburg | ||
| Germany |
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