Sana HR Solutions GmbH | Germany | 10xxx, 14xxx, 13xxx, 12xxx Berlin | Permanent position | Full time / Home office | Published since: 07.08.2026 on stepstone.de
Manager HR Service Excellence & Service Desk (m/f/d)
Our mission: to make Sana sustainable with the development and introduction of digital HR products and processes and to support the Group's HR teams in their demanding tasks. Our focus is on the pay and salary accounting of the entire group and the digitization of workflow-based personal processes. In addition, we are contact persons for the area of recruiting & human resources management as well as employee transfer, staff placement and personnel consulting within and outside the Sana Group. .
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Your tasks • Your profile • What we offer
You carry out our HR Service Desk professionally and disciplinefully, keep developing your team and ensure an excellent customer-oriented HR service while maintaining our service levels You continuously develop our service processes, establish standards for service excellence and optimise our services sustainably You analyze key figures, customer feedback as well as service processes and derive effective improvement measures You are responsible for our HR Knowledge Base, continuously developing digital self services and actively advancing our service offering You identify potentials for automation and the use of artificial intelligence, implement them together with the disciplines and promote the digitization of our HR services You conduct cross-departmental optimization and transformation projects and work closely with Payroll, HR Administration, IT, Oracle HCM and our HR Business partners
You have multi-year leadership experience in HR Shared Service, Customer Service or Service Management and brings experience in building and developing service-oriented organisations with You have a strong knowledge of service management and continuous improvement and continuously develop processes and services You are passionate about digitalization, data analysis and artificial intelligence and use modern technologies to optimize HR services You have experience in handling modern HR or ticket systems, such as Oracle HCM Helpdesk, ServiceNow or SAP HCM You convince with pronounced communication, moderation and leadership skills and manage to win people for changes You work structured and solution-oriented, actively shape changes and have fluent knowledge of German in word and writing
30 days off Flexible working hours through mobile work Modern workplace equipment Germany ticket grant, additional company insurance Individual integration Professional and personal training opportunities
Location
 | Sana HR Solutions GmbH | |
| 13507 Berlin | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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