IT Service Manager (m/w/d) with a focus on Incident and Problem Management

The amedes Group always focuses on medical excellence, innovation and partnership. At over 100 locations in Germany, Belgium, Austria and Dubai, we offer medical-diagnostic services for doctors in our laboratories, institutes and practices. Our specialized teams conduct hundreds of thousands of analyses every day and treat more than half a million patients a year. Behind every single laboratory sample is a person: This knowledge drives our around 4,500 colleagues – Only together we can provide excellence. We are a growing team in a meaningful environment - you will also be part of the team in Augsburg, Göttingen as: Augsburg, Göttingen | Unlimited | 40 hours/week IT Service Manager (m/w/d) Maximilianstraße 16, 86150, Augsburg

Incident Management: Troubleshooting Coordinate and control the entire incident management process to efficiently resolve faults. In doing so, you minimise the impact on business operations and ensure a quick recovery of services. Problem Management: eliminate causes Go to the bottom of things: You carry out Root Cause Analyses (RCA), develop workarounds and implement lasting problem solutions. So you prevent repetitions and make proactive that problems do not arise at all. Process optimization: getting better Use ITIL-Best-Practices to continuously improve processes and dynamically adapt to the requirements of our business. Risk management: secure stability Identify and minimise risks related to IT changes and make sure our systems remain stable and secure. Escalation management: Clearly communicate, manage confidently Examine the conduct of escalations at incidents and problems. You are the central point of contact, coordinate the communication between different IT teams and stakeholders and ensure that all stakeholders work together effectively to find quick solutions. Teamwork: Strong together Work closely with Service Desk, Infrastructure and other IT teams to ensure seamless and high-quality service delivery. Training and coaching: Knowledge Sharp awareness of incident and problem management processes and promote a culture of continuous improvement.

Experience: Multiannual expertise in IT service management, especially in incident and problem management. ITIL know-how: You bring well-founded knowledge in the ITIL framework, especially in the areas of incident and problem management and are ITIL certified. Analytical skills: You recognize complex relationships and find smart solutions – fast and efficient. Communication strength: In stressful situations, you keep calm and convince with clear, precise communication on all channels. Teamplayer: You like to work interdisciplinary and promote a solution-oriented collaboration. Qualification: A completed study in (economic) informatics or a comparable qualification. Languages: German and English language skills in word and writing.

Possibility of mobile work (2-3 week home office) Flexible working time models Compensation based on our own collective agreement Holiday allowance Special payment 13. Contents Service leasing 30 days off Professional and personal development opportunities and participation in our e-academy Discounts by our corporate benefits Offers about the pme family service Aid for occupational pension provision Health-promoting measures The opportunity to contribute significantly to the development and success of the amedes AND: a good and cooperative working atmosphere

At amedes we are all different - in gender, nationality, ethnicity, religion, age, with and without disability, as well as sexual orientation and identity. We live this diversity and take into account all qualified candidates alike in our selection process. Become part of our team and shape the future of health! Any questions? To get to know our team and us better as an employer, our employees and job ambassadors as well as our LinkedIn account offer the perfect insight into the world of amedes! JOBV1_EN