BMW Group | Germany | 10xxx, 14xxx, 13xxx, 12xxx Berlin | Permanent position | Full time | Published since: 26.03.2026 on stepstone.de
Head of Service Consulting (f/m/x)
With our BMW, MINI, Rolls-Royce and BMW Motorcycle brands, we are one of the world's leading premium manufacturers of automobiles and motorcycles, as well as suppliers of premium financial and mobility services. We are looking for you as Head of Service Consulting (m/x)
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Your tasks • Your profile • What we offer
LOOKING COURT: SAVE THE FEDBACK. PARTICIPATION Our aftersales teams make the difference every day - with their passion, business sense, their communications talent and their sense of what makes our customers happy. And all this in an environment that does not limit personal developments and rewards engagement through appreciation, but also with generous benefits.
At BMW Berlin you shape the aftersales environment and drive operational excellence. You work in a service-oriented team at the Berlin Kaiserdamm site.
What do you expect? You control, monitor and optimize all processes of your area of responsibility as head:in service consulting. Ensure sustainable customer satisfaction. You guide your team in a disciplined manner, plan personnel deployment and implement goals. You are responsible for budget, cost management and KPIs and their achievement. In addition, you contribute to the creation and implementation of operational marketing concepts. You provide work security, accident prevention and environmental protection in your area. The processing of complaints in direct customer contact is also one of your tasks.
What are you doing? Complete technical vocational training. Continuing training as a motor vehicle master:in or businessman:in with relevant leadership experience. Industry and deepened product knowledge. knowledge of operational instruction and vehicle diagnosis. Embossed dialogue and conflictability as well as negotiating German and English skills. Structured, organized work, high quality awareness and IT affinity. Do you want to control the processes in your area of responsibility and lead a dedicated team? Then apply now. Note: Please apply exclusively online through our career portal. Applications on other channels (including e-mail) cannot be taken into account.
What do we offer you? Outstanding projects with which we jointly shape the mobility of tomorrow. Various personal and professional development opportunities. Attractive, fair and efficient remuneration. High job security. Annual special payments such as holiday money, Christmas money and profitsharing. Flexible working time including 6 weeks of annual leave and overtime compensation. Discounted BMW & MINI conditions. Many other benefits see bmw.jobs/what we offer
Position reference: 181012
Location
 | BMW Group | |
| Berlin | ||
| Germany |
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