Service Support Specialist (m/f/x) - limited for 2 years

Trust something new, grow beyond itself and redefine the boundaries of the feasible. That is exactly what our employees can and should live daily. To make a sign with our innovations and to enable great. Because there are a lot of fascinating people behind every successful company. In an open and modern environment with numerous development and further training opportunities, ZEISS employees work in a culture characterised by expert knowledge and team spirit. All this is supported by the special ownership structure and the long-term goal of the Carl-Zeiss Foundation: to advance science and society together. Today dare. Inspire tomorrow. Diversity is part of ZEISS. We look forward to your application regardless of gender, nationality, ethnic and social origin, religion, world view, disability, age as well as sexual orientation and identity. Apply in less than 10 minutes.

ZEISS Microscopy – Innovation to the smallest detail ZEISS Research Microscopy Solutions is a global leader in the production of microscopy systems for the visualization of the smallest structures and particles in the fields of research and science. Our light, electron and X-ray microscopes as well as software solutions that use AI technology enable groundbreaking discoveries both in bioscience and material and industrial research as well as in training and clinical practice. Namous scientists trust in their research on ZEISS microscopes, including Robert Koch, who discovered the tuberculosis pathogen around 1900.

Your duties As a Service Support specialist (m/w/x) you play a crucial role in strengthening our global service & customer care team in the field of technical 2nd level support for the entire range of our products of light microscopy, from simple microscope to highly complex optical-electronic light microscopy systems. Processing the technical 2nd level support of our worldwide operating service technicians by phone, email and remote support as well as on-site support if needed

Preparation, independent execution and reprocessing of escalation calls in the context of the escalation process, in German and English

Proactive participation in the design of service training for service technicians and independent implementation of these service trainings in German and English

Active and close integration into the product development process to ensure, inter alia, the serviceability of new product developments

Support for product support/maintenance of existing products including upgrades as part of the after sales process to the end of lifetime

Development of service and Spare parts concepts for new products and development of changes/updates for service documentation – close cooperation with the technical editorial department

Definition of necessary spare parts and maintenance of existing spare parts lists in consultation with the development department and spare parts logistics, as well as development of special service tools and adjustment instructions

Supporting tasks for testing and evaluating new hardware and software including the creation of technical documentation

As a global role, give impulses towards improving quality and processes (e.g. NPS, CPO etc.)

Help us shape the future of innovative microscopy together with our world's leading premium products!

Completed studies in natural sciences or with a technical focus, alternatively higher training in one of the following areas: precision mechanics/electronics/electrotechnics/optics/optoelectronics/IT/biology/physics/medical engineering or comparable technician training in the field of mechanics/electronics/electronics/optics/optics/IT

Relevant and routined professional and project experience in the (international) field service/application support of complex and expressive investment goods

Mechanical skills in the adjustment/assembly of optical assemblies and at best knowledge in the handling of microscopes/microscope systems

Embossed IT affinity (Windows, MS Office, SAP, CRM - Salesforce experiences desirable, databases, firmware) associated with network work knowledge (Remote Tools, Condition Monitoring/Connected Assistance) and software experience (e.g. C++, Python, JAVA)

Very self-contained, structured and solution-oriented mode of operation is characterized by a high understanding of complex relationships as well as a strong willingness to help and use with a high focus on the needs of our customers

Binding consulting and service orientation/competence associated with safe occurrence, both to our interface partners and to our customers

Very high team and communication skills in German and English (word and font) for the Daily Business as well as stakeholder management, another foreign language is advantageous

Standing for occasional missions in the national and international environment

JOBV1_EN