Employee Service Excellence in the Financial Environment (m/f/d)

As part of the transfer of employees, we are looking for a dedicated customer on behalf of our renowned customer in Berlin-Charlottenburg Are you convinced by your pronounced service orientation, your communication strength and your professional appearance? Then you can expect a varied activity in a modern financial environment. As the first respondent for customers, you contribute significantly to high customer satisfaction, coordinate solutions for individual concerns and actively support the continuous optimization of service quality.

Professional representation of the company as the first telephone contact point for customers With each customer interaction you create a first-class service experience and actively contribute to customer satisfaction. You recognize individual customer concerns, coordinate suitable solutions and hand over complex topics to the relevant specialist areas. You work closely with different internal interfaces and support the sales and service teams in daily business. You carefully document customer contacts and ensure professional tracking of open concerns. You actively contribute to the continuous optimization of service processes and the increase in service quality.

Successfully completed commercial training, ideally in financial services or services Communication strength, empathy and a sovereign appearance on the phone First professional experience in customer service, customer service or in a comparable service-oriented position High solution orientation and the ability to keep an overview even in challenging situations Experiences in the financial, banking or insurance environment are advantageous Very good knowledge of German in word and writing

Homeoffice possibility: After incorporation, you have the opportunity to work a day a week in the home office and benefit from more flexibility in everyday work.

An over-tariff compensation: A fair and attractive remuneration is important to us. This is why you benefit from an over-tariff basic salary at DIS AG, which can be supplemented by individual premiums, depending on the application.

An unlimited contract of employment: We offer you an unlimited contract of employment and therefore a long-term perspective as well as planning security for your professional future. Collective holiday and Christmas money: In addition to your salary, you will receive a collective holiday and Christmas money so that you can enjoy the most beautiful times of the year relaxed. Occupational retirement: Your future is at our heart. We therefore offer you the possibility of an occupational pension scheme to help you retire in your financial insurance. Further development and space for your personal development: With our e-learning academy you have access to numerous free training offers. This allows you to continuously expand your professional and personal skills and make your career active. Other attractive Benefits: On request, we will support you in preparation for interviews with our customers. Through individual tips and coaching we help you start your new job optimally. .