After-Sales Customer Service Specialist (m/f/d)

TD SYNNEX is a world leader in IT distribution. We bring technology manufacturers with sales partners (from retailers to retailers to corporate B2B partners and IT specialists) and ensure that modern IT solutions are successfully used – from hardware and software to cloud, AI and service offerings. With around 23,000 employees, more than 150,000 customers and more than 2,500 technology partners, we are active in over 100 countries. Our global headquarters is located in the USA, with strong regional teams – also in Germany, Austria and Switzerland. The IT industry is one of the most dynamic ever. At TD SYNNEX this means: daily change, new challenges and the opportunity to actively participate in the digital future. Digitalization, efficient processes and innovative business models are just as important for us as cooperation, ownership and continuous development. Whether sales professionals, technologists, analytical or creative minds – as an employer awarded by “Great Place to Work®”, TD SYNNEX combines people with different strengths and a common goal: to make technology usable and to support customers successfully.

Your role: You love to deliver solutions instead of problems? Perfect! In this role, you make sure that our customers are well looked after after the purchase. Whether return shipments or delivery requests – you keep an overview, find pragmatic solutions and make sure everything runs smoothly and on time. As a central respondent in the after-sales sector, you represent the interests of our customers internally and actively contribute to strong, long-term customer relationships. The position is initially limited to one year (with option for extension) – ideal for getting to know TD SYNNEX, gaining valuable experience in an international environment and developing you professionally and personally.

You analyze and process after-sales requests (focus on returns & deliveries) and are in direct contact with our customers You control and monitor all processes reliably within the agreed service levels

You work on clear processes and guidelines and ensure transparent processes

You are actively introducing ideas for process optimization – with the aim of increasing efficiency and reducing unnecessary returns or credits

You recognize recurring causes of after-sales issues and help establish sustainable solutions

You promote the use of our digital e-business tools to continuously improve the service experience

Closed commercial vocational training and first experience in customer-oriented processes Team spirit and clear and professional communication

A structured, careful and service-oriented operation

Good organisational ability and secure time and priorities management

Very good knowledge of German and English that you use daily in our international environment

Experience with SAP R/3 as well as good knowledge in MS Excel and Word are beneficial

An indefinite employment contract with an attractive remuneration as well as effective benefits and 30 days leave

Flexible working in the hybrid working model (2 days Office / 3 days Homeoffice)

Free space choice (booking system) and modern workplace equipment with height adjustable tables, ergonomic chairs and 2 screens each

Interesting varied tasks in a future-oriented environment with a lot of self-responsibility and the ability to actively and independently shape structures and processes

A variety of training options and close interfaces to IT technology (e.g. IoT, Security) with the chance to build up further expertise here

Great programs for special groups, e.g. mentoring program, theme events for LGBTQ&I and more, designed by Business Resource Groups

Flat hierarchies, cooperation at eye level and open communication

Different wellbeing initiatives, because your well-being is important to us!

Access to a nationwide network of fitness, wellness and sports offerings to promote your health and work-life balance

TD SYNNEX supports various social projects worldwide, because we are not only strong for us, but also for our fellow human beings.

Benefits for employees and various offers on IT products and consumer goods from other retail companies