Praktikant (m/w/d) Customer Experience

The Thieme Group is a market leader in information and services that help improve health and health care. With digital solutions in medicine and chemistry, Thieme supports information and communication processes in science, education, further education and patient care. Together with a broad expert and partner network, the digital healthcare service provider ensures that it is medical-scientific, but also didactic-technologically tactic. With innovative new and further developments, the globally active over 1000 employees of the family business are committed to better medicine and more health every day.

Area: Customer Experience & Insights Start: 01.09.2025 Contract period: 6 months (Pflichtpraktikum) Working time: full time (38h/week)

You support the Customer Experience team in optimizing customer journeys and digitizing end-to-end processes with the aim of increasing both customer satisfaction and internal process efficiency. You accompany the Customer Experience Manager in the planning and implementation of projects. You can help build an optimal customer feedback and journey management system. Based on important KPIs and customer opinions, the CX team supports you in formulating recommendations for action as a basis for optimization measures. In order to accompany you as best as possible with your professional entry and to promote your further development, you will get comprehensive insights into the wide-ranging activities of the Customer Experience Manager by supporting them in the daily business.

Studies in economics or a comparable degree course focusing on marketing, sales, media management or IT The ability to think of customer perspective as well as a customer-centric way of thinking Analytical skills Good presentation skills Good enforcement combined with a solution-oriented and creative mindset Interest in technical tools and systems as well as knowledge of major Microsoft Office programs

With the possibility of sliding time (38h/week for full-time) and for mobile work within Germany, you shape your individual working. Use state-of-the-art hardware that we provide to you, of course. A family-run, internationally active company - Be part of our digital transformation and actively shape the future in healthcare. Accompany pioneering innovations in the field of digitalization and set new standards together with us. Experience a New Work Culture of Participation - we focus on empowerment and value-adding interaction. We accompany you in your career as well as your personal development within the Thieme Group. Use the internship network for connecting contacts and a valuable exchange. Benefit from various health and sports activities. JOBV1_EN