Customer Service Manager (m/f/d)

This is what we do Support our international customers in technical questions and demanding applications of our measurement systems. Recording, evaluation and structured processing of customer requests as well as translation between customers, sales and our internal experts. Accompanying complex customer requirements and technical projects through professional communication, transparent coordination and consistent adherence to important topics. Further development of our customer service by building and improving processes, tools and structures around customer requests, knowledge management and service processes. Technical support of customers, sales partners and internal teams through trainings, trade fair appearances and the creation and further development of technical documentation.

That's what you bring Complete study in the field of physics, applied physics, photonics, laser technology, electrical engineering or a comparable technical field as well as experience with experimental work. Understanding complex technical systems and the ability to understand challenging relationships for different target groups. Experience in project work and joy in cooperation in in interdisciplinary teams as well as a structured and self-responsive way of working with a good sense of priorities and communication. Ideally, first experience in technical customer service, application environment or a comparable interface function as well as experience with modern technical tools such as ticketing systems, GitLab or Python. Very good knowledge of German and English.

Exciting tasks in a solid, emerging technology company with flat hierarchies and in a team-oriented environment A full-time job (40 hours) in an area where you can move a lot and contribute decisively to the success of your business Early Responsibility: You will not only work on tasks, but will help shape processes, propose improvements and actively contribute to the development of our team. Continuing and continuing training according to individual consultation and demand. JobRad or JobTicket are supported by us. Wednesdays is an important day. There's lunch for everyone. Modern, air-conditioned office with ergonomic workstations and a relaxation room to shut off. A generous, fully equipped kitchen with fresh fruit, nuts, coffee and tea. A lot of nice and motivated colleagues. We are located in the industrial area, which lies directly on the new Neckarpark. Restaurants with lunch table and sports facilities are within walking distance.

You want to take responsibility, move something in the team and do things better? Then get involved with us. We look forward to meeting you!

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