Team Lead Customer Dialogue (f/m/div)

Do you like to advise on finance authentically at the level of human beings? Then come to us! We, the Sparda-Bank Berlin with approx. 800 colleagues are working as a cooperative bank in and for the East of Germany. For our 470,000 private customers we are all working daily to create positive customer experiences. Our actions and contact points always depend on the needs of our customers. Banking for, with and from people! We are looking for you as Team Lead Customer Dialogue (w/m/div) Berlin / Brandenburg, Saxony, Saxony-Anhalt | Full-time

Guided tour: In this position, you are responsible for the team's technical and content management, taking into account technical, technical, regulatory and customer, product and service-related developments and requirements with particular focus on customer service. Construction of Customer Relations: You are part of a collaborative team of Team Leads and are responsible for building a customer-centric Function Customer Relations. Team management and control: Your tasks include the development and establishment of common goals in the team and their translation into concrete priorities, measures and control impulses. In particular, you take into account the requirements for effective, customer-oriented and high-quality customer service. Location: Your team of up to 35 employees will guide you remotely and personally across the site – so your place of residence should be in the Berlin / Brandenburg, Saxony or Saxony-Anhalt region you are looking for. Resource management and achievement: You also ensure the achievement of the team goals by the technical, content and operational management of the personnel and financial resources in the team. This includes monitoring the success of activities based on key success indicators, in particular with regard to efficiency, quality and efficiency in customer service. Customer-centric operation: In your area of responsibility, you ensure the stable, proper and customer-centric operation of the processes and tasks assigned to the team. Cooperation: You will also ensure a targeted, transparent and comprehensive cooperation between customer service and central departments. Project work: If necessary, you take the technical and content management of projects or participate in them.

Leadership experience: You bring proven strong leadership experience in the professional management of employees in a customer-oriented environment. Qualifications found: A completed bank training with further qualifications (e.g. bank business manager) or an economic study form your basis. Industry and role understanding: multi-year practical experience as well as comprehensive knowledge in the customer service of a retail bank or in sales in the financial sector are advantageous. You have a strong understanding of customer-related processes and service requirements and control excellent customer experiences. Mobility and networking: You value the personal exchange and bring the willingness to regularly travel to the locations in Berlin / Brandenburg, Saxony or Saxony-Anhalt to accompany and develop your team as well as important interfaces across locations. The profile doesn't fit you completely? Here you count and your skills. We are looking for practitioners with heart. If you want to inspire others, you are right with us!

Flexibility Mobile work ● Flexible working hours of 6-22 h (Mo-Fr) ● Full time corresponds to a 35-hour week ● Slide time account ● Long-term account ● 30 days vacation and free on 24.12. & 31.12. Culture and values Duz Culture ● New Work ● No Dresscode ● Teamwork and Networking ● Mute and Fun on Development ● Clear Value Design ● #WeSindAnders Money and benefits in-house collective agreement ● 13. salary ● occupational retirement provision ● asset-effective services ● holiday and leisure offers ● 50 € monthly benefit budget via the Probonio app – for what is important to you ● employee discounts at approx. 800 Companies ● Discounts for our banking products and products of the affiliates Health and development Sparda Fellowship ● Leadership-Talente Program ● Ambassador Program for Mental Health ● Operational Health Management