Hensoldt | Germany | 89xxx Ulm | Permanent position | Full time | Published since: 03.09.2026 on stepstone.de
ServiceNow Implementation Specialist - Platform Analytics / CSDM (m/f/d)
HENSOLDT is a leading European high-tech company based in Taufkirchen near Munich. The company develops sensor solutions, electronics and software for the areas of air, land, sea, cyber and space, and supports forces around the world to detect threats early and make sound operational decisions. Building on decades of experience in mission-critical sensor technology, HENSOLDT combines radar, optronics, electronics and cyber competencies with data-driven software and artificial intelligence. In the 2025 financial year, HENSOLDT generated sales of EUR 2.46 billion with around 9,500 employees. The company is listed on the Frankfurt Stock Exchange in the MDAX. For the "IM Service & Support" section, we are looking at the Ulm site at the closest possible time ServiceNow Implementation Specialist - Platform Analytics / CSDM (w/m/d) The area is responsible for the further development and operation of central IT service management solutions within HENSOLDT. In this position, you will design the technical development of the ServiceNow Platform with a focus on Platform Analytics and the Common Service Data Model (CSDM) and develop scalable solutions for different departments and service areas. You play a central role in the design, implementation and quality assurance of demanding ServiceNow solutions. .
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Your tasks • Your profile • What we offer
Conception and development of ServiceNow solutions focusing on Platform Analytics and Common Service Data Model (CSDM) Transfer of technical and technical requirements in scalable solution architectures and technical designs for the ServiceNow Platform Consulting and cooperation with Service Ownern, Product Ownern and other stakeholders in the design and development of ServiceNow Capabilities Control and quality assurance of technical implementations taking into account best practices, safety standards and sustainable platform architecture Analysis of existing systems, data models and processes and identification and implementation of optimization potentials including integration with other systems and applications Takeover of project and subproject tasks as well as ensuring a comprehensible documentation of the developed and implemented solutions
Successfully completed studies in computer science, business informatics or a comparable discipline as well as a comparable training in the field of computer science or application development with corresponding professional experience Multiannual professional experience in IT projects as well as in the configuration, adaptation and further development of the ServiceNow Platform Funded knowledge in operation and technical development of ServiceNow as well as experience with at least two ServiceNow modules or capabilities Experience in the design and implementation of technical solution design and a good understanding of ITIL terminology, agile working methods and the ServiceNow Development Methodology Outstanding analytical and conceptual skills as well as a structured and independent way of working, certifications as Certified System Administrator (CSA) and at least one Certified Implementation Specialist (CIS) certification are advantageous Very good knowledge of German and English
Flexible working hours & work-life balance Remuneration & social benefits Personal and professional development Working atmosphere Health and safety Mobility & Sustainability
Contact
 | Hensoldt | |
| 89077 Ulm | ||
| Germany | ||
| show e-mail |
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