Reception & Reservation Staff (m/f/d)

Our house Mercure Hotel Offenburg am Messeplatz

Mercure is present in around 50 countries worldwide. The Mercure hotels are characterised by individual ambience and local flair.

The hotels in the upper middle class are located in the most attractive cities and most beautiful holiday regions in Germany.

The Mercure Hotel Offenburg, right on the Messe in Offenburg, is centrally located between Schwarzwald & Vogesen, on the Tangente Karlsruhe/Baden-Baden/Freiburg and in the immediate vicinity of Strasbourg / France

Type of employment: Full time

Reception and care of our national and international guests Check-in and check-out Generate logins for the ALL Program Processing of reservations, bookings and cancellations Telephone and written correspondence with guests Sale of vouchers Non-friction layer and information transfers Administration of the reception desk Table reservations Restaurant Cleanliness and order Hotel lobby and entrance area Information on hotel offers, tourist attractions and services Processing of guest wishes and complaints Management of cash and billing operations Close cooperation with the Departments Housekeeping, Service and Management Ensuring a professional and hospitable reception area

As a receptionist (m/w/d), you are the first contact person for our guests and contribute significantly to ensuring a positive first impression and a pleasant stay. All ALL members must be welcomed and valued according to their status. Professional experience and knowledge at reception are desirable. Engaged and independent operation Organizational talent and creativity Friendly and safe occurrence Teamability and rapid understanding High service and customer orientation Good knowledge of German and English in word and writing, other foreign languages of advantage Well-maintained exterior, honesty and good ways of handling

Fair, individually negotiated salary Special payments for personal occasions free staffing Summer festival and Christmas celebration 1st year of temporary contract, after which there is the possibility of a fixed takeover Further training and ascent possibilities Cost of 1 kindergarten place by arrangement Discounted accommodations throughout Germany at Orange Hotels & Resort hotels Staff parking Welcome voucher Premium after passing the trial period Workwear etc. .