JA Sport GmbH | Germany | 70xxx Gerlingen | Permanent position | Full time | Published since: 30.01.2026 on stepstone.de
Team Leader Service Center (Back Office) (m/f/d)
We from the POINT - Sports.Wellness.Club have been standing for more than 35 years for more quality of life. As a regional market leader and with two of the most beautiful premium sports and leisure facilities in Germany, we offer innovative and highly successful concepts for fitness, wellness and health training. With state-of-the-art equipment, generous training areas and a professional squash and badminton centre and gastronomic offers in Gerlingen, we emphasise our daily demands: to accompany the customers competently, reliably, with fun and an exceptionally high customer orientation to increase their fitness and quality of life. The group includes 3 other clubs of the brand “Studio Fitness” in Stuttgarter Raum. .
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Your tasks • Your profile • What we offer
In your responsible position in our headquarters, you take over the management of the service center and lead as well as promote a small team You ensure a smooth running in the areas of member care, dunning and rehabilitation sports management When implementing new requirements, you are at the forefront: you develop concepts for further development with a focus on customer service and digitalization As a competent contact person, you can answer customer requests about your topic – in writing and by telephone You take over the collection of membership contracts and notices You maintain our CRM system and keep an overview of our membership stock You are responsible for complaint management, deescalate problems and deal with complaints In perspective, there is the possibility to take over further management tasks within the back office within one year
After your commercial training, you have ideally already gained experience in customer service or administration while continuously expanding your expertise You have leadership experience and enjoy leading a team MS Office applications are part of your everyday life and you master the art of smooth communication and empathic listening You take responsibility, make decisions and solve challenges constructively and solution-oriented Your entrepreneurial way of thinking and your customer- and service-oriented action Finally, if team player and organizational skills are among your strengths, you will fit us well
Free gym membership in 5 clubs Occupational pension Regular employee events such as summer parties or our legendary Christmas celebrations Free staff parking Good access by public transport (only 2 minutes to the metro stop) Slip time Coffee and water in our staff kitchen Modern offices with height-adjustable desks and air conditioning Much self-responsibility and creative freedom in a varied job Annual masterpiece workshops with all teams of the group Onboarding with sponsorship in the first 3 months Secure and permanent jobs in a future-oriented industry and a growing, owner-managed group of companies Evaluating interaction in a sporting environment Flat hierarchies and an open corporate culture with a lot of freedom for initiative and responsibility
Location
 | JA Sport GmbH | |
| 70839 Gerlingen | ||
| Germany |
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