IT Operations Manager IT Support / IT Managed Services (m/f/d)

You don't just want to monitor systems, but to actively shape the IT landscape? Then you are right with us! As IT Operations Manager (m/w/d), you make sure that our customers' IT systems work reliably, and keep developing them continuously. You are responsible for the operation of server, network, and cloud infrastructures, optimising management services in the areas of monitoring, backup, security, and being the interface between customers, team and technology.

Ensuring stable operation and further development of IT infrastructures (server, network, virtualization, cloud). Support and optimization of managed services such as monitoring, backup, security – with the aim of driving automation and efficiency through AI-based systems. Processing of requests in the ticket system as well as direct customer contact (written, telephone and on-site in the vicinity of Karlsruhe). Implementation of IT security and compliance standards – IT security is not a secondary topic for you, but a part of your DNA. Participation in internal projects and process optimizations.

(m/w/d) für Systemintegration, or similar qualification in the field of computer science. At least 3 years of experience as Operations Manager (m/w/d) in technical customer support, as IT administrator, or in a similar role. Deep know-how in Microsoft environments, cloud and office products. Service-oriented communication and German knowledge on C1 level. You are a designer, not a manager – and you enjoy solving problems in a sustainable manner. Hands-on mentality, communication strength and sense of responsibility.

A responsible position in an agile business with start-up character - within a crisis-proof and stable company where you have direct influence on your success and that of the company Working at the pulse of time: With the latest technologies, in close collaboration with leading experts:inside and in a strong network. A team that is characterized by strong cohesion and mutual support and promotes you in your personal development. The chance to implement your projects and ideas with a high degree of self-responsibility and the opportunity to expand your career with us in the long term. A modern and flexible working environment that allows day-by-day mobile work. An open corporate culture, working at eye level and real appreciation – which goes beyond free fruit and good coffee. .