GHD GesundHeits GmbH Deutschland | Germany | 16xxx Schorfheide OT Finowfurt | Permanent position | Full time | Published since: 13.09.2025 on stepstone.de
Manager (m/w/d) Customer Service - Processes | Training | Quality
GHD GesundHeits GmbH Germany is one of the leading healthcare providers. For over 30 years, we have been providing people with aid and medicines – personally, reliably and with heart. Together with around 1,600 employees, we work to improve the quality of life of our patients – today and in the future. For our Team Operational Excellence we are looking for a new team member for our location in Schorfheide OT Finowfurt: Manager (m/w/d) Customer Service – Processes | Training | Quality JOBV1_EN
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Your tasks • Your profile • What we offer
GHD GesundHeits GmbH Germany is one of the leading healthcare providers. For over 30 years, we have been providing people with aid and medicines – personally, reliably and with heart. Together with around 1,600 employees, we work to improve the quality of life of our patients – today and in the future. For our Team Operational Excellence we are looking for a new team member for our location in Schorfheide OT Finowfurt: Manager (m/w/d) Customer Service – Processes | Training | Quality
You analyze and optimize customer service processes – focusing on efficiency, quality and feasibility You plan and run training, coaching and onboarding – digitally and locally with our teams throughout Germany You develop process charts, training documents, e-learning formats and documentation for sustainable knowledge management You secure quality standards and accompany internal audits and improvement measures You work closely with team lines and interfaces – primarily digital, but also personal exchange
Complete commercial or technical vocational training – with additional qualification in the field of training, quality or processes Experience in the analysis, design and training of processes ideally in the field of customer service – cross-comers (m/w/d) from other industries are also welcome! Funded practical experience in supporting and cooperative training work Communication strength, moderation skills and a structured, independent way of working Very good knowledge of German and safe handling of MS Office & Process tools (e.g. Visio, Excel, Gant) Readiness to travel: You are regularly on the move at various locations to carry out trainings and shape processes on site – a varied addition to the digital working day
Flexible work 30 Holiday days for your rest Structured training & regular training Personal coaching to develop your strengths Numerous additional services: Employee discounts & Corporate Benefits Business bike leasing 20 % contribution to occupational pension schemes Recommendation premium of up to 2,000 €
JOBV1_EN
Company location
Location
| GHD GesundHeits GmbH Deutschland | |
| Schorfheide OT Finowfurt | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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