People Lead Complaint Management full-time (m/w/d)

BANK. This is our claim as an employer. We rely on modern and agile procedures. This means that we work together as a team and are open to new ideas. Our customer center in Duisburg is the largest location of our bank. Around 2,000 employees take care of customer concerns and ensure that all processes run round. We inspire our customers with solutions and services that match their lives. We are working on one of our most important goals - a high customer satisfaction. Be part of our strong team. We believe that we can all learn from each other and forward mutual feedback. With us you can bring your diverse facets and strengths. A pronounced duz culture? For us, of course. Your tasksYou run a team of about 25 employees and promote their individual development through structured feedback talks and close support You tax the day-to-day business, promote team performance and align your actions with the target achievement in complaint management You strengthen the self-responsibility and self-organisation of employees and act as coachin and mentorin in change processes You create an open working environment that evaluates diversity and is characterized by honest communication You actively support the optimization of complaint management and contribute to the continuous improvement of customer management

Your profileYou ideally have a commercial training and brings professional experience in managing and accompanying employees You ensure a high customer satisfaction through professional and solution-oriented processing of customer concerns You bring experience in monitoring change processes (e.g. agile transformation, hybrid work) You have an agile mindset and take a facing, coaching attitude You are convinced by empathy, fingertip feeling and passion for personal responsibility You can communicate safely in German and English and enter convincingly

Flexible work: You can work part of your working hours at home office. Contract: You receive an indefinite contract with 30 holiday days. Pension provision: You will receive an employee-funded occupational pension scheme and many additional benefits. Development: You want to evolve? With us you have many possibilities. Your leadership looks with you what you need for your individual development. Central location: You work centrally located in walking distance to Duisburg Main Station. To facilitate your arrival, you will receive a discounted Germany ticket. JOBV1_EN