Versandhaus Walz GmbH | Germany | 88xxx Bad Waldsee | Permanent position | Part time - flexible / Home office | Published since: 30.08.2026 on stepstone.de
Clerk Contact Center Service Provider (m/f/d)
Thinking, shaping and growing together – welcome to the rolling family! As one of the leading multi-channel companies in Europe, the dispatch house Walz connects with its brands baby-walz, the modern housewife, walzvital and baby market successful tradition with innovation. The company is characterised by short decision-making, real teamwork and the opportunity to actively advance ideas. We believe in people who take responsibility and shape the future of shipping. .
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Your tasks • Your profile • What we offer
Creating/providing training documents for all departments in the Customer Service area and corresponding external service providers Training of new employees internally and external service providers Testing of the state of knowledge of agents and acceptance Examination of the quality of conversation recordings with the service providers Support for all service providers in German also in French Regular conferences with the DL on quality, possibly Service provider visits User requirements for agents/service providers DACH Phone on all lines Creation of help image entries and Windows, forward incorrect article requests Editing bug lists in the system MailPlus, care and evaluation Exchange with other specialist departments for the quality optimization of agents Quality management e-mail processing service provider
Completed commercial vocational training MailPlus knowledge PC identifiers (Word, Excel, Lotus Notes) Good machine writing skills Reliability, flexible working time Service and customer-oriented thinking Self-employed and conscientious work Kindness Good ways of handling and team spirit
30 days holiday per year 37.5 hours per week in full time Possibility of mobile work (40%) Holiday and Christmas money Compatibility of work and family by the company's own childcare Employee discount for our different ranges and cooperation partners Occupational pensions & occupational disability insurance Company vouchers for special occasions (birth, marriage, anniversary) Food grants for our internal canteen Business bike and free company parking Opportunities for professional and personal development ♪ we are whales
Location
 | Versandhaus Walz GmbH | |
| Steinstr. 28, 88339 Bad Waldsee | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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