Sales Service Center Employee (m/f/d)

You set up individuals and legal entities as customers and take over the opening, modification and dissolution of accounts for payment transactions and account-based investments including follow-up activities. You capture, process and encrypt the associated master, inventory and movement data, maintain these correct and correct and implement necessary corrections. You examine and process contract, legitimation and authorization documents and maintain powers and representation rights. In compliance with the legal and bank-internal requirements, you collect and update the information on customer identification, on economically authorized persons, on politically exposed persons (PEP) and on other risk-relevant features. You process estate and constipation including the required documentation check, system-side detection, correspondence and follow-up activities. You process card orders, changes, locks and replacement cards and assist in the clarification of card-specific concerns. You check, collect and maintain release orders and non-disposition certificates (NV certificates) and take into account changes and validity periods. You process the establishment, modification and maintenance of online banking accesses and take over the 2nd level support to clarify technical and technical issues. You support our market staff and other internal contact persons for account management issues and create certificates, confirmations and seconds. You archive the associated customer, account and contract documents completely, structured and comprehensible in the document management system (DMS). You contribute to the further development and digitization of the workflows as well as to projects of account management Passive business. In doing so, you will introduce proposals to avoid errors and to cooperate efficiently with market and specialist areas.

completed bank training or a comparable qualification with well-founded bank-practical knowledge ideally professional experience in customer and account handling, in particular in the post office and post office processing, in the card business, as well as in the handling of release orders and non-disposition certificates (NV certificates) good knowledge of customer and account management, in particular on legal forms, representation rights and authorisations, as well as the other tasks mentioned knowledge of the relevant legal and bank-internal requirements, in particular the relevant monetary scrutiny and documentation obligations (GwG) safe handling of MS Office and digital applications; Knowledge in Atruvia agree21 / agree21 BAP as well as experience with the digital archiving of documents in the document management system (DMS) are advantageous careful, structured and independent working with high quality and responsibility awareness as well as reliability and discretion in handling customer and bank data pronounced service orientation, contact and communication strength as well as a clear and binding expression Teamability, self-initiative and willingness to further develop and actively participate and improve workflows

We offer an exciting and interesting activity with a variety of possibilities for further development and education, an attractive, performance-oriented compensation package and a collegial working atmosphere and much more: modernly equipped ergonomic workstations in an air-conditioned environment within our new MHK European headquarters Possibility of mobile work an excellent operating restaurant free parking with e-store columns attractive remuneration for regulated working hours Additional insurance occupational pension schemes 30 days off JobRad & Corporate Benefits systematic integration and further training Employee support via a “Employee Assistance Program” diverse career perspectives future-proof fixed position